Position: Casino Technician
Location: Milton Keynes Casino
Hours/Week: 40
Salary: £26,500 negotiable
We are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
The technician will be responsible for maintaining the equipment on site, ranging from electronic gaming machines, table gaming equipment and other relevant equipment providing excellent customer service, troubleshooting and preventative maintenance on our machines.
About the Company
Our client is part of a renowned international group with a long-standing heritage in gaming innovation. The group operates internationally and is known for its leadership in gaming solutions and customer experience.
Have we got your attention? Want to know what’s in it for you?
About you
We are looking for:
Previous experience in technician or similar role.
Excellent customer service skills.
Must be able to possess a Personal Functional License (Gaming).
Good written and verbal communications.
Strong knowledge of gaming equipment.
Benefits
28 days holiday (including Bank Holidays)
Excellent Career Progression Opportunities
Contributory Pension Scheme
Life Assurance
Discounts with high street retailers and restaurants through our benefits portal
Employee assistance programme
Duties include but not limited to
Effectively diagnose mechanical and electrical faults on all equipment.
Demonstrates Electronic Gaming product knowledge.
Resolve routine malfunctions when a cause has been identified.
Perform routine preventative maintenance, repairs, and services either on demand or to an agreed schedule.
Report all required parts or spares to the site management and Product team.
Assist with machine moves and new equipment installation and escalate any unusual activity.
Return all faulty, advance replacement parts promptly and with the appropriate paperwork, stating the fault.
Ensure you have sufficient documentation, spares and tools required to complete duties to the required standard.
Undertake PAT testing of all portable appliances and fill out the appropriate paperwork.
Demonstrate knowledge of machine compliance.
Demonstrates knowledge of rules, processes, and gaming equipment functionality.
Provide technical support to site staff and maintain clear communications with the operational teams.
Demonstrate the ability to identify basic electronic components within an Electronic Gaming machine, to an adequate standard
To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise.
To attend and conduct meetings as and when required.
Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation.
To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.
In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM