(Position Filled) Casino Manager - Yorkshire - £28K

Job Title: (Position Filled) Casino Manager

Salary: £28K

Location: Yorkshire

Main Function of the Role:

• To support and assist the senior management in achieving the highest possible standards in the overall operation of the club whilst ensuring full compliance.

Job Role Requirements:

Compliance

• To be compliant in money laundering, gaming activity, health and safety, hygiene and fire regulations.

• To comply with all company procedures as required by all company manuals.

• To comply with the Gambling Act, its regulations and Gambling Commission licence condition and codes of practice.

• To maintain a positive and professional relationship with all official bodies (such as the Gambling Commission, licensing officers etc.).

• To comply with and assist in the maintenance of Money Laundering Regulations

• To report comments from official bodies to the Compliance Manager.

• To be compliant with licensing laws with breaches reported and the appropriate action taken.

• To identify and investigate breaches of gaming security in accordance with company policy.

• To carry out checks of gaming equipment and ensure it is properly maintained.

Supervision of Gaming

• Determine the appropriate numbers, associated personnel costs and skill levels required to effectively run the shift.

• Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities.

• To ensure disputes are handled promptly, efficiently and fairly.

• To ensure gaming is conducted according to the Gambling Act, regulations and Company procedures.

Security

• To comply with all company security procedures.

• To ensure all persons who are employed follow the security procedures.

• To maintain the confidentiality of all company/customer information.

Team Management

• To be fair and consistent in all matters and procedures at all times.

• To monitor levels of sickness to ensure the most cost-effective usage of labour.

• To manage and take reasonable and consistent action in relation to employee conduct, absence and lateness issues.

• To ensure the highest standards of appearance, personal grooming and hygiene.

• To ensure individual needs are dealt with professionally and, when necessary, confidentially.

Training and Coaching

• To attend training courses as required.

• To continually be aware and apply procedural changes.

• To assist with coaching of other employees regarding departmental procedures as required.

• To perform appraisals as required on employees.

Teamwork and Communication

• To respond positively to guidance where given.

• To maintain a professional working rapport with all other team members

• To maintain a positive approach and awareness of the impact actions and attitudes have on others.

• To communicate all relevant information.

Customer Service

• To welcome all customers.

• To know and address customers by name, where possible and appropriate.

• To support customer service initiatives.

• To advise and assist customers as needed.

Essential Skills

A highly motivated individual.

• Be self-disciplined, organized and efficient.

• Be proactive, self-sufficient and able to work with minimal supervision.

• Have substantial experience of managing people and teams.

• Have a passion for delivering an exceptional customer experience.

• Possess a dynamic, innovative, forward thinking approach.

• A high level of personal integrity

• A strong work ethic with a passion for exceeding expectations

• Outstanding customer service skills.

• Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests.

• Methodical and attentive to detail.

• Ability to promote all areas of the Venue and understand departmental specific operations and services in order to explain and guide the guest during their visit.

• A high level of personal integrity.

• A strong work ethic with a passion for exceeding expectations.

• Show respect and appreciation to all.

• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

• Good communication skills in order to deal efficiently with customer needs and to interact with management and other team members

• Possession of a PML

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Deputy General Manager - NE England - £35K-£40K

Job Title:                    (Position Filled) Deputy General Manager

Salary:                        £35K - £40K

Location:                   NE England

A Leading Casino Operator is seeking a talented Deputy General Manager to join their established and successful Management.

Working alongside the General Manager, you will provide substantial operational support to the Casino Managers and team.

Do you believe that …

You raise the stakes: You will be innovative and business savvy; operationally and commercially

You are a champion: You hold your team to account by setting high standards, ensuring that all policies and procedures are followed ensuring safety of our guests and colleagues

You own it: You know the detail and work hard to meet targets and objectives

You collaborate: You work efficiently and positively with Senior Management and juniors alike, enabling high performing, customer-oriented colleagues

You are proactive: You can analyse and implement new strategies that drive and support the business in being ahead of the game

If you can ‘pair’ the above with the following, then we want to hear from you:

• Have 3 years Casino Management experience.

• Knowledge of the UK gaming regulatory and legislative requirements.

• Extensive knowledge and experience of service industry and service culture.

• Proven capability and knowledge of strategic planning, forecasting, budgeting, and financial processes.

• Hold a PML (Personal Management Licence) – applicants who do not hold a PML will not be acknowledged.

This role functions in a business that operates 7 days a week, and as such full flexibility is required. 

The successful candidate will be expected to be available to work evening, night & weekends outside ‘normal’ working hours.

You must have the ability to legally work in the UK without requiring visa sponsorship.

To find out more/apply, please send a copy of your CV to paul@grs-recruit.com

(Position Filled) Vice President of Table Games - $90K - $110K + Benefits + Bonus

Job Title:                     (Position Filled) Vice President of Table Games

Salary:                        $90K - $110K + Benefits + Bonus

Job Description

• This position will be responsible for the coordination, administration, and direction of table games operations.

• The strategic vision for the department and provide leadership and planning for budgets, revenue management, guest service and staffing.

Duties & responsibilities

• Regularly reports to the Chief Operating Officer any operational, customer, or employee problems of the department.

• Plans and establishes operational goals, marketing strategies, and budgets to support revenue and maximise profit margins.

• Develops the department fiscal year budget, capital expenditures for the upcoming year and staffing equivalents

• Monitors and analyses forecasts, budgets, costs and operating results

• Ensures high level of guest service, revenue generation, and cost control by effective and efficient scheduling of shifts

• Partners with Marketing & Guest Services to establish and maintain contact with VIP players; participates in contacting inactive players; and participates in special events

• Maintains knowledge and application of all written/internal controls and procedures within the department and casino.

• Assists in the gaming audits and responds accordingly to any noted exceptions.

• Investigates reports of variances and takes appropriate action in accordance with company and departmental policies and procedures, as necessary.

• Reviews standard operating procedures to uphold strict adherence to ensure compliance with all local regulations.

• Directs and manages table games supervisors and managers responsible for the management and support of the table games staff.

• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.

• Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews

• Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness.

• Assists in the planning and implementation of special events for the casino.

Qualifications

• Bachelor’s degree is preferable

• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.

• Maintain consistent adherence to the Company’s guest service standards

• Be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives

• Must be able to work varied shifts, including weekends and holidays

Specific Position Requirements

• 10 years table gaming operations experience in a managerial role required

• Must demonstrate ability in counselling and developing subordinates.

• Comprehensive knowledge of table games and all related support technology

• Demonstrate organisational skills and the ability to coordinate the completion of multiple projects and assignments simultaneously

• Strong financial acumen relative to business metrics including labour, revenues, budgets, and capital expenditures

• Critical thinking and decision-making skills

• Ability to handle a significant number of guests with outstanding guest service skills.

• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines

Remuneration Package/Salary

• USD 90,000 p.a. (after taxes)

• Staff benefits

• 36 calendar days paid vacation per year

• Relocation allowance

• Housing allowance

• Children education allowance

• Medical insurance

• One round trip air tickets for home leave per year

• Discretionary performance-related bonus

 

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Casino Manager - £26.5K - SW England

Job Title:                     (Position Filled) Casino Manager

Location:                    SW England

Salary:                        £26.5K

The Role:

• A leading UK Casino Operator are seeking a talented Casino Manager to assist in the creation of a welcoming, friendly and inclusive gaming environment whilst overseeing all operations accurately, efficiently and in line with procedures, legal requirements and protecting company assets
• Responsible for the running of all aspects of the club including liaising with Head Office Departments and external service providers on behalf of the General Manager

Main Responsibilities:

• Support and assist the General Manager in all aspect of their role including meetings discussing the financial analytical performance of the business, the development and implementation of strategies to improve targets and results
• Lead or attend meetings to assist in implementing agreed business and marketing strategies, take part in financial trend analysis and report on your specific department or commercial responsibility
• Accountable for all casino activity whilst on shift and may be given a specific department or commercial responsibility at the discretion of the General Manager, on a rotating or permanent basis. This will include work schedules and all associated responsibilities
• Facilitate the smooth running of all operations in line with business needs, including the opening/closing/staff allocation and supervision of all departments, ensuring that gaming is dealt in line with Gaming Manual standards, standard operating procedures and that the products and services of all departments, comply with all company policy, processes and procedures. Including the training, correction or guidance of staff when necessary
• Accountable for all casino activity whilst on shift and may be given a specific department or commercial responsibility at the discretion of the General Manager, on a rotating or permanent basis. This will include work schedules and all associated responsibilities
• Oversee the maintaining of all gaming/cash desk records and documentation, informing the General Manager of any significant changes in patterns of play, cash drop, winning or losing by patrons
• Deal in the settlement of customer disputes
• Inform the General Manager of any mistakes, suspicious transactions or activities, in line with all reporting procedures
• Robustly enforce the Gambling Act 2005, the Licensing Conditions and Codes of Practice and Industry practice and rules of the games
• Robustly enforce the licensing objectives
• Robustly enforce the Anti-Money Laundering regulations
• Adhering to all company Health & Safety policies and procedures
• Maintain a high level of personal hygiene and appearance in line with company standards as laid out in the company staff handbook
• Communicate positively with colleagues and customers alike
• Maintain the confidentiality of customer and company information at all times
• Ensure a full knowledge of all current products and promotions offered by the company and actively promote these to our customers

Key Requirements:

• A valid Personal Managers Licence (PML) issued by the Gambling Commission
• Minimum of 5 years of gaming experience
• Legal right to work in the UK

Essential Skills:

• Customer service orientated
• Work as a team player
• Take instruction from senior members of staff
• Willingness to learn new skills
• Remain calm under pressure when dealing with difficult situations

Communication Skills:

• Actively listen
• Positive, open body language
• Excellent interpersonal skills

Technical Skills:

• Make quick, mental calculations
• Good manual dexterity
• Basic computer skills
• Working knowledge of all related systems and programmes
• Attend courses in relation to your duties as required

Supervisory Skills:

• Give instruction
• Manage conflict
• Be fair, impartial and consistent in any decision making process
• The mentoring and development of your team

Management Skills:

• Excellent time management
• Utilise leadership and motivational skills to maximise employee productivity and satisfaction
• Take a lead role in employee relation activities
• Financial awareness of day to day activity and performance of the business

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Casino Manager - £26,500 + Bonus & Benefits - Wales

Job Title:                     (Position Filled) Casino Manager

Location:                    Wales

Salary:                        £26,500 + Bonus & Benefits

The Company

A leading UK Casino Operator is seeking an accomplished Casino Manager to assist and support the GM of an already successful Casino in achieving the highest possible standards in the overall operation of the Casino.

The Role:

Staff Management

• Take overall control of the operations in the Casino in the absence of senior management.
• To continually drive improved performance for the whole team by providing support, feedback and coaching.
• To uphold a fair and consistent approach in the carrying out of disciplinary and grievance
• procedures at all times in a timely manner according to company process and current
• legislation.
• Conducting appraisals and to help and assist underperforming reports and recommend remedial disciplinary action as and when required
• To create by example an environment which all staff will work as a team.

Customer Service

• To ensure the highest possible standards of customer service are developed and provided by courteous and technically competent staff in all departments of the units.
• Empower your teams to continually look for ways to develop the product and service delivered.

Training and Development

• To continually review employee performance and provide direct feedback and coaching where required.
• To ensure all new hires have an appropriate induction process which includes regular
• performance reviews and concludes with a formal confirmation review meeting
• To participate in staff appraisal process carrying out individual employee appraisals within
• predetermined timescales and setting clear objectives.

Compliance and Security

• To ensure full compliance with company and legal procedures in all areas to include, for example, money laundering, gaming activity, health and safety, hygiene and fire regulations.

Required Skills

• A highly motivated individual with an extensive, stable experience in gaming.
• Exceptional interpersonal skills with peers, staff and senior management.
• Capable of building strong, positive relationships with customers.
• Confident in making decisions and working on one own autonomy
• Be proactive, self-sufficient and able to work with minimal supervision.
• Have a clear passion for quality and the customer experience.
• Be capable of working independently or collectively.
• Possess a dynamic, innovative, forward thinking approach.
• A strong work ethic with a passion for exceeding expectations
• PML qualification

To apply please send a copy of your CV to steven@grs-recruit.com