Position Summary

The Host, Loyalty Services is responsible to operate the players’ club and casino promotion counters including any on floor assistance to members or casino patrons.
They will provide services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management.
Act as a front-line service representative on behalf of City of Dreams and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards.

Primary Responsibilities

Delivers immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operations
Registers players to the COD Membership Loyalty Program. Promote benefits and offers
Executes casino promotions with tasks such as participation registration, on stage draws, MC to announce results, flyers distribution and prizes redemption as well as other tasks given by the superiors
Ensures and maintains a quality database and reach daily recruitment targets
Assesses and identifies the appropriate endorsements of complimentary, hotel accommodations, food and beverages, services and miscellaneous items
Assists members’ with transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating procedures
Maintains a quick response time to all calls to the members’ hotline
Fulfills daily documentation and reports accurately in accordance to operations
Provides assistance and support to liaising departments
Provides access control at High Limit Areas
Assists with Promotional Chip Program and settlements procedures
Liaises with the all Departments in order to ensure the Promised Customer Service and solve conflict situations
The Host will be responsible for implementing Responsible Gaming Procedure and AML
Takes ownership of Customer dispute and involve the relevant Management as to solve the situation

Qualifications

Education

Skills / Competencies

Computer literate
Excellent interpersonal and communication skills
Good command of Greek and English, Russian/ Arabic/ Hebrew/ Chinese highly regarded

Personal Competencies:

Able to work shifts in a 24/7 operation and stand for long periods of time
Receptive and versatile in adopting new approaches and practices to meet changing circumstances
High adaptability to various assigned job tasks
Ability to work under pressure, energetic and enthusiastic
Possesses strong time management skills
Is trustworthy, well presented, outgoing and self-motivated
Demonstrates a high commitment to delivering results
Achieves agreed objectives and accepts accountability for results
Displays the highest level of integrity
Presents a high commitment to improving customer service

(Position Filled) Host, Loyalty Service - Cyprus