(Position Filled) Casino Operations Manager

Location: Malta/UK/Gibraltar

Salary up to €60k p/a plus benefits

As a Casino Operations Manager you will play a crucial role in guaranteeing the seamless operation of the company's online casino brands. Your primary focus will be maintaining high operational standards and strict regulatory compliance in regulated markets. You will collaborate closely with the compliance team, ensuring that all documentation and game certifications are in order and ready for review. Working alongside professionals from various departments and locations, you will guarantee that our casino products provide an exceptional gaming experience for our customers. Your passion for the iGaming industry, strong leadership and your organisational skills will contribute to our ongoing success as a leading player in the global iGaming market.

Responsibilities:

  • Overseeing and managing the day-to-day operations of our online casino brands.

  • Ensuring all operational processes and best practices are documented and kept up to date. Share knowledge and train the team on policies and procedures.

  • Develop and implement operational strategies maintaining strict adherence to regulatory requirements and responsible gambling practices.

  • Ensure that any customer queries related to Casino Product are escalated and resolved or escalated in a timely manner.

  • Diagnosing and resolving day-to-day issues ensuring players are not kept waiting and quickly compensated.

  • Maintain internal SLAs ensuring rapid response, resolution and excellent stakeholder communication throughout.

  • Be the main point of contact for 3rd party suppliers when operational issues arise and create and manage Jira tickets with external suppliers.

  • Collaborate with cross-functional teams, including the entire casino team, product owners, marketing teams, customer support, compliance team.

  • Monitor key performance indicators to identify areas of improvement, and growth opportunities, and implement necessary adjustments to drive success.

  • Establish and maintain strong relationships with software providers, payment processors, and other key stakeholders in the iGaming industry.

  • Manage and develop the casino operations team, fostering a culture of collaboration, innovation, and continuous improvement.

  • Ensure compliance with all relevant regulatory requirements and internal policies, including anti-money laundering (AML), Know Your Customer (KYC), new providers onboarding and responsible gambling practices.

  • Continually improve training materials, keep them up to date and ensure consistency and alignment of training materials across our Gaming teams.

About you:

  • At least 3 years experience within the iGaming industry as an Operations Manager equivalent.

  • Outstanding organisational experience and attention to detail.

  • Experience in following and implementing processes and procedures.

  • Ability to solve complex problems and solutions orientated.

  • Data-driven mindset and proficiency in Excel and PowerPoint.

  • Comfortable presenting to key internal and external stakeholders.

  • Excellent communicator with a high level of spoken and written English.

  • A can-do and proactive attitude and self-motivated.

  • Team player who can also work independently when required.

  • A passion for the online casino industry.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM