Job Title:                    (Position Filled) Casino Manager

Salary:                        £27K – £30K + Tips & Bonus

Location:                   Lancashire

 

Main Function of the Role:

  • To support and assist the senior management in achieving the highest possible standards in the overall operation of the club whilst ensuring full compliance.

Job Role Requirements:

Compliance

  • To be compliant in money laundering, gaming activity, health and safety, hygiene and fire regulations.

  • To comply with all company procedures as required by all company manuals.

  • To comply with the Gambling Act, its regulations and Gambling Commission licence condition and codes of practice.

  • To maintain a positive and professional relationship with all official bodies (such as the Gambling Commission, licensing officers etc.).

  • To comply with and assist in the maintenance of Money Laundering Regulations

  • To report comments from official bodies to the Compliance Manager.

  • To be compliant with licensing laws with breaches reported and the appropriate action taken.

  • To identify and investigate breaches of gaming security in accordance with company policy.

  • To carry out checks of gaming equipment and ensure it is properly maintained.

Supervision of Gaming

  • Determine the appropriate numbers, associated personnel costs and skill levels required to effectively run the shift.

  • Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities.

  • To ensure disputes are handled promptly, efficiently and fairly.

  • To ensure gaming is conducted according to the Gambling Act, regulations and Company procedures.

Security

  • To comply with all company security procedures.

  • To ensure all persons who are employed follow the security procedures.

  • To maintain the confidentiality of all company/customer information.

  • Team Management

  • To be fair and consistent in all matters and procedures at all times.

  • To monitor levels of sickness to ensure the most cost-effective usage of labour.

  • To manage and take reasonable and consistent action in relation to employee conduct, absence and lateness issues.

  • To ensure the highest standards of appearance, personal grooming and hygiene.

  • To ensure individual needs are dealt with professionally and, when necessary, confidentially.

Training and Coaching

  • To attend training courses as required.

  • To continually be aware and apply procedural changes.

  • To assist with coaching of other employees regarding departmental procedures as required.

  • To perform appraisals as required on employees.

  • Teamwork and Communication

  • To respond positively to guidance where given.

  • To maintain a professional working rapport with all other team members

  • To maintain a positive approach and awareness of the impact actions and attitudes have on others.

  • To communicate all relevant information.

Customer Service

  • To welcome all customers.

  • To know and address customers by name, where possible and appropriate.

  • To support customer service initiatives.

  • To advise and assist customers as needed.

Essential Skills

  • A highly motivated individual.

  • Be self-disciplined, organized and efficient.

  • Be proactive, self-sufficient and able to work with minimal supervision.

  • Have substantial experience of managing people and teams.

  • Have a passion for delivering an exceptional customer experience.

  • Possess a dynamic, innovative, forward thinking approach.

  • A high level of personal integrity

  • A strong work ethic with a passion for exceeding expectations

  • Outstanding customer service skills.

  • Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests.

  • Methodical and attentive to detail.

  • Ability to promote all areas of the Venue and understand departmental specific operations and services in order to explain and guide the guest during their visit.

  • A high level of personal integrity.

  • A strong work ethic with a passion for exceeding expectations.

  • Show respect and appreciation to all.

  • Encourage and contribute toward a culture that supports everyone to be the best that they can be.

  • Good communication skills in order to deal efficiently with customer needs and to interact with management and other team members

  • Possession of a PML

 

FOR MORE INFORMATION OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM