Main Functions of the Role:

To assist in the creation of a welcoming, friendly and courteous environment, whilst maintaining the operational efficiency of the cash desk and complying with all procedural and regulatory requirements.

Job Role Requirements:

Compliance

To comply with all company procedures as required by the cash desk manual.
To comply with the Gambling Act, its regulations and Gambling Commission licence condition and codes of practice.
To maintain a positive and professional relationship with all official bodies (such as the Gambling Commission, licensing officers etc.).
To comply with and assist in the maintenance of Money Laundering Regulations.
To report comments from official bodies to the Manager.

Security

To comply with all company security procedures.
To ensure all persons who work in the cash desk follow the security procedures.
To assist in the maintenance of the security and verification of company assets (cash, chips, plaques etc.).
To maintain the confidentiality of all company/customer information.
To inform the casino management of any potential/actual breaches of cash desk security.

Cash Desk Administration

Training and Coaching

To attend training courses as required.
To continually be aware and apply procedural changes.
To assist with coaching of other cashiers/gaming staff regarding cash desk procedures as required.

Teamwork and Communication

To respond positively to guidance where given.
To maintain a professional working rapport with all other cashiers/casino management.
To maintain a positive approach and awareness of the impact actions and attitudes have on others.
To communicate all relevant information within the cash desk and to the casino management.

Customer Service

Essential Skills

Outstanding customer service skills.
Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests.
Methodical and attentive to detail.
Good manual dexterity.
The ability to make quick, mental calculations.
Ability to promote all areas of the Venue and understand departmental specific operations and services in order to explain and guide the guest during their visit.
To be a team player.
A high level of personal integrity.
A strong work ethic with a passion for exceeding expectations.
Show respect and appreciation to all.
Encourage and contribute toward a culture that supports everyone to be the best that they can be.
Numeracy and accuracy in the handling of chips and cash in order to ensure the cash desk balances at all times.
A knowledge of the legislation relating to the cash desk and its application.
Good communication skills in order to deal efficiently with customer needs and to interact with management and other team members.
Possession of a Personal Management Licence (appropriate gaming licence) OR able to apply for one.

(Position Filled) Cashier - Yorkshire - £19,697