Job Title: (Position Filled) Head of Safer Gambling
Salary: £65K - £75K
The Company
A premier entertainment destination, we provide guests with a wide range of gaming options, restaurant and bar hospitality, live entertainment and other leisure offerings, whilst always striving to exceed their expectations.
Our Vision & Values
Creative, energetic people. Consistently delighting customers with our excellent products and services. One Team, taking personal responsibility, showing leadership and professionalism. Taking pride in getting ‘it’ right.
Corporate Social Responsibility
To be the respected leader in the field of corporate responsibility within the gambling industry, reinforcing the image of the business being everyone’s first choice for casinos.
The Role
The Head of Safer Gambling champions a culture of player protection and licensing compliance to ensure that customers are provided with a safe place to enjoy themselves and that the business meets its safer gambling regulatory obligations.
It is important that the Head of Safer Gambling works closely with the Head of Regulatory Compliance & Assurance and the Head of AML & CTF/MLRO, as well as the rest of the business, to develop appropriate safer gambling internal policies and procedures - maintaining legal and ethical integrity.
The role is focused on raising awareness and providing advisory for all aspects of safer gambling across the business, ensuring best practice and compliance as required by the Gambling Commission and local authorities.
Informing the Safer Gambling Policy and supporting the Safer Gambling Managers in ensuring that all employees are trained and adhere to the Safer Gambling Policy requirements is also key to the role.
The Head of Safer Gambling is expected to support the Chief Risk Officer in promoting safer gambling at a policy level to position safer gambling at the heart of thinking on every level and make safer gambling an integral part of the brand.
The role will be a key contact for senior managers; other business stakeholders and external industry bodies and support organisations.
Influencing through leadership, policy development and ensuring that best practice is followed and adhered to, the role will be focused on ensuring that the profile and behaviour of the organisation and its employees is in keeping with the rules and regulations of the Company and industry - minimising potential risk to the business and its customers at all times.
Key Accountabilities
Compliance Responsibilities
Ensures that appropriate measures are in place to comply with all safer gambling licensing and policy requirements.
Ensuring compliance with the safer gambling requirements within the Gambling Commission’s Licence Conditions and Codes of Practice.
Primary contact for responding to safer gambling queries/requests.
Managing high impact safer gambling issues.
Monitoring/reporting on safer gambling regulatory compliance performance and regulatory developments across all areas.
Giving visibility of upcoming safer gambling related regulatory changes to operational teams.
Working with the business on remedial action plans and keeping senior management informed regarding progress.
Contributing to industry group engagement - working with other operators and trade associations on industry issues and developments.
Work with the Head of Regulatory Compliance & Assurance and the Head of AML & CTF/MLRO in developing and managing related regulatory policies.
Measures and reports safer gambling performance objectively and in a timely manner.
Work with the CRO to set department direction regarding safer gambling policy and develop appropriate policies and processes to ensure that licencing requirements are met.
Develop and manage key group wide safer gambling policy related practices and systems such as the Focal Research Alert Bettor system, approach to customer interaction and affordability and its overall player safer gambling risk assessment through the player safer gambling matrix.
Enhance and protect organisational value by evaluating and improving the effectiveness of internal controls and governance processes.
Help manage and facilitate the delivery of improved safer gambling management.
Assist with developing guidelines, interpretations and operational advice on possible day to day activities impacting on the company's safer gambling and compliance systems and processes.
Contribute to the wider compliance and safer gambling strategy through constructive and proactive involvement in the development and implementation of new technology, policies and procedures.
Produce and roll out relevant operational safer gambling training materials.
Promote awareness and assist in embedding an improved safer gambling philosophy throughout the business.
Developing a culture of safer gambling throughout the business.
Establish self as the key escalation point of contact with within the business for any questions and issues relating to safer gambling integrity.
Attend and contribute to the Compliance & Risk Committee meetings.
Support, attend and contribute to local CARG meetings.
Identify innovative solutions to safer gambling issues and drive implementation.
Provide reports on safer gambling issues, metrics and outputs to the Head of Regulatory Compliance & Assurance to assist with the production of Compliance & Risk department reports, including the monthly KPI report, for internal and external stakeholders and authorities.
Attend and manage the Safer Gambling risk group meetings.
Customer Service
Ensure that end users enjoy a positive experience through meeting agreed standards.
Commitment to delivering a customer service support experience which is in line with the Company service values.
Leads by example in developing professional, productive and positive relations.
Co-ordinates safer gambling training.
Work with external providers such as Focal Research (behavioural analytics), Playtech (CMS) and gaming machine suppliers to develop and manage player protection measures.
Supports and contributes to the provision of safer gambling information relating to internal or external auditing process and practice.
Maintaining good relationship with regulators.
Work closely with stakeholders, senior leaders and operational teams at all levels of the organisation.
Work with the business to ensure that safer gambling policy and procedure is implemented and operated effectively.
Acts as an internal adviser on specialist safer gambling matters, engaging with third party stakeholders where necessary.
Supports marketing functions in ensuring marketing communications are compliant and promote gambling responsibly.
Support internal business units to ensure compliance with safer gambling regulations and compliance requirements.
Provides consistent hands on support to all operational teams in the development and implementation of safer gambling policy and regulatory changes.
Work with various internal teams (e.g. AML, Marketing, Finance) and analyse data to improve operational compliance to help drive safer gambling tools, best practices and process improvements that affect best in class approaches to player protection.
Teamwork
Fosters a professional and ethical culture across a diverse workforce and customer base.
Demonstrates the ability to work as part of a team with stakeholders and managers.
Support the safer gambling team in analysing information from a variety of sources to identify risky behaviour and reduce the risk of problem gambling within the customer base.
Developing team members and working to improve safer gambling processes and procedures.
Provision of proactive support as an advisor to the first line teams in executing their safer gambling related responsibilities.
Manages the performance and professional development of direct reports.
Providing support, education and training to colleagues to build safer gambling awareness within the organisation.
Leads by example on the expected professional behaviours and personal presentation.
Encourages career development and succession planning to ensure that there is the key capability and expertise to meet the function’s strategic objectives.
Skills & Knowledge
Entry Requirements
Minimum 3 years, experience in a Senior Safer Gambling Managerial role, or similar, within the Gambling industry.
Knowledge of the UK Gambling Act and Gambling Commission’s Licence Conditions and Codes of Practice.
Proven track record in developing Safer Gambling related policies and operating procedures.
Ideally, a valid Gambling Commission personal management licence holder.
Essential Knowledge
Knowledge of the UK Gambling Act and Gambling Commission’s Licence Conditions and Codes of Practice (non-remote).
Strong knowledge of regulatory frameworks and policy development.
Experience of working with data management systems and data analytics.
Desirable Knowledge
Awareness of gambling industry related third party organisations and trade associations, e.g, GamCare and the Betting and Gaming Council.
Awareness of safer gambling systems and approaches to player protection.
A good understanding of the three lines of defence risk management model.
Awareness of the Licensing Act 2003 (alcohol) regulations.
For further information please send a copy of your CV to steven@grs-recruit.com