Casino Duty Manager - North East England - up to £30,225 + bonus

Job Title:        Casino Duty Manager

Location:       North East England

Salary:            £28,965 - £30,225 + Bonus

Ready To Lead The Action?

We’re opening an exciting new Casino & Gaming Studio—and we’re looking for dynamic, driven Casino Duty Managers to help bring it to life.

This is your chance to step into a high-impact leadership role where no two shifts are the same.

You’ll run the floor, lead from the front, and create an unforgettable experience for every customer who walks through our doors.

What You’ll Be Doing

As a Duty Manager, you’ll take ownership of the venue on a shift-by-shift basis—leading both our retail casino and gaming studio operations.

You’ll:

• Take charge of day-to-day operations with confident, hands-on leadership

• Inspire, coach and develop your team to deliver standout customer experiences

• Drive performance, maximise revenue, and keep a close eye on gaming activity

• Ensure top-tier standards in presentation, cleanliness, and safety

• Stay ahead of compliance—protecting the business, customers, and team

• Handle customer queries and disputes with professionalism and empathy

• Promote a culture of responsible gambling and integrity

• Support recruitment, training, and team development

• Be the go-to leader on shift—trusted, visible, and proactive

What We’re Looking For

• A natural leader who thrives in fast-paced environments

• Strong decision-maker with excellent problem-solving skills

• Confident communicator who can engage and motivate teams

• Experience in casino or gaming is a bonus—but not essential (full training provided)

• Flexible approach to working across a 24/7 operation (including nights & weekends)

• Passion for delivering exceptional service and creating a positive environment

• You will need to have or be able to gain a PML (Personal Management Licence)

What’s In It For You?

We don’t just offer a job—we offer a career.

• Competitive salary + quarterly & annual bonus opportunities

• 28 days holiday (including bank holidays), increasing with service

• Clear career progression pathways

• Enhanced maternity & paternity packages

• Life assurance (3x salary)

• 24/7 Employee Assistance Programme

• Discounts across retail, travel, cinema & more

• Recognition & long service rewards

• Stability with a market-leading brand

Ready To Step Up?

If you’re passionate about leadership, customer experience, and being part of something exciting from day one—this is your moment.

Apply now and be part of the future of gaming by sending your CV to

christine@grs-recruit.com

Please note these positions are based in the UK, so you will need the existing right to work.  No visas are available.

(Position Filled) Deputy General Manager - NE England - £35K-£40K

Job Title:                    (Position Filled) Deputy General Manager

Salary:                        £35K - £40K

Location:                   NE England

A Leading Casino Operator is seeking a talented Deputy General Manager to join their established and successful Management.

Working alongside the General Manager, you will provide substantial operational support to the Casino Managers and team.

Do you believe that …

You raise the stakes: You will be innovative and business savvy; operationally and commercially

You are a champion: You hold your team to account by setting high standards, ensuring that all policies and procedures are followed ensuring safety of our guests and colleagues

You own it: You know the detail and work hard to meet targets and objectives

You collaborate: You work efficiently and positively with Senior Management and juniors alike, enabling high performing, customer-oriented colleagues

You are proactive: You can analyse and implement new strategies that drive and support the business in being ahead of the game

If you can ‘pair’ the above with the following, then we want to hear from you:

• Have 3 years Casino Management experience.

• Knowledge of the UK gaming regulatory and legislative requirements.

• Extensive knowledge and experience of service industry and service culture.

• Proven capability and knowledge of strategic planning, forecasting, budgeting, and financial processes.

• Hold a PML (Personal Management Licence) – applicants who do not hold a PML will not be acknowledged.

This role functions in a business that operates 7 days a week, and as such full flexibility is required. 

The successful candidate will be expected to be available to work evening, night & weekends outside ‘normal’ working hours.

You must have the ability to legally work in the UK without requiring visa sponsorship.

To find out more/apply, please send a copy of your CV to paul@grs-recruit.com