Asian Chef: Hotpot/Shabu-Shabu - Asia - €29,700

Job Title:        Asian Chef - Hotpot/Shabu-Shabu

Salary:            €29,700

Location:       Asia

 

The Role

A large integrated High-End Casino Resort is seeking a talented Executive Sous Chef to join their multinational team.

 

Job Description

  • This position will be responsible for maintaining the highest culinary standards, providing an authentic Chinese Hot Pot restaurant experience for guests.

 

Duties & responsibilities

  • Reporting to the Head Chef, responsibilities and essential job functions include but are not limited to the following:

  • Composition of menus with authentic Chinese character

  • Supervise the preparation and presentation of all food items in accordance with the food and beverage standards and menu guidelines to ensure a high level of quality

  • Assist with the drafting of concept ideas and menus for all special events and functions

  • Ensure high level of guest service, revenue generation and cost control by effective and efficient scheduling of shifts in line with the legal requirements

  • Develop staff skills to enhance department effectiveness and staff performance

  • Ensure the kitchen is maintained to high hygiene standard at all times and safe food handling practices are followed, and control over the compliance with HACCP standards

 

Requirements/Qualifications:

  • Minimum 8 years of combined kitchen experience.

  • Minimum 3 years’ experience in a Hotpot/Shabu-shabu style restaurant

  • Presentation of dishes and their descriptions in interesting fashion

  • Creating roster for all Hot Pot kitchen staff

  • Stock control

  • Maintaining health and safety regulations

  • Maintaining food consistency and quality

  • Maintaining good staff morale

  • Preparation of food, broths and sauces

  • Kitchen staff training

  • Reporting directly to the Executive Chef

  • Ability to communicate effectively in English

  • Knowledge in handmade noodle preparation and related experience will be highly appreciated

 

 

To discover more contact Steven Jackson on steven@grs-recruit.com

Compliance Manager - Birmingham

Job Title:                     Compliance Manager

Location:                     Birmingham

 

The Company

A growing multi-site UK casino operator, with operations around the country is seeking a positive and experienced Compliance Manager to join their growing business. 

 

The Role

Our client seeks a Compliance Manager to take on all aspects of casino compliance.

This will include the current hot topics of Anti Money Laundering (AML) and Know Your Customer (KYC) as well as implementing the incoming affordability rules, and all other elements of regulatory compliance within UKGC Legislation.

 

  • Lead and Manage the existing Compliance Team, including dedicated MLRO and Social Responsibility Officer

  • Take responsibility for the compliance function across the business, with a remit to ensure the entire business stands up to the increased scrutiny within the sector.

  • Review and update all relevant policy, procedure and compliance manuals.

  • Deliver site compliance audits.

  • Sit on the Compliance Committee and report to the Board.

  • Maintain current knowledge and research future changes in the compliance sector, to enable the business to plan ahead for future changes to legislation and regulations.

 

The Candidate

You will have at least 3 years’ experience in a similar role within the gaming industry, although not necessarily the land based casino sector.

 

The client is prepared to consider candidates from a range of levels of experience and seniority, and will discuss compensation package based on the same criteria.

 

 

To discover more contact Steven Jackson on steven@grs-recruit.com

Player Protection Lead & Compliance Officer - London - £42K

Job Title:        Player Protection Lead & Compliance Officer

Salary:            £42K

Location:       London

The Company

A leading Casino Operator is seeking a dedicated and conscientious Player Protection Expert/Compliance Officer, to positively impact and improve their already gold standard approach.

Key Areas of Role

  • Social Responsibility

  • Player Protection

  • Compliance, Audit & Regulation

Objectives & Goals

  • Supporting the Compliance Director in designing, implementing and maintaining the corporate legal and compliance programme.

  • Responsible for the over-arching social responsibility/player protection element of the compliance programme, acting as subject matter expert on all related matters.

  • A key member of the Compliance team, providing proactive and commercially astute advice to operational teams on matters of law and regulation of importance to the business

 

Objectives & Goals

  • Maintain and advance the flawless reputation of the casino.

  • Be an ambassador for the corporate model – “the 3 C’s” - Customer, Compliance and then Commercial; proactively seeking out opportunities to further embed compliance across the business

  • Provide accurate and timely legal/regulatory advice to staff at all levels of the organisation

 

Customer

The customer/member should always come first and expect:

  • To enjoy the experience

  • To be kept informed

  • To be treated with integrity

  • Be a person who is gaming at the correct level

 

Compliance

You must ensure compliance with the Company's obligations in particular:

  • Under the Gambling Act 2005 and LCCP

  • In respect of Social Responsibility

  • Undertaking audit activity to assess adherence to agreed compliance policies and procedures

  • Participating in ad hoc and project work as required e.g. remediation projects, process enhancements etc.

 

Commercial

  • Once the Company is satisfied with Customer and Compliance only then will we make a commercial decision.

Social responsibility & Player Protection

  • Support the Compliance Director in the development and implementation of the company’s social responsibility/player protection strategy, to ensure compliance with the licencing objectives

  • Manage the day to day oversight of customers and their play, to proactively identify those who require further scrutiny and assessment

  • Assist on the preparation of all documents relating to social responsibility/player protection including terms and conditions, materials for customers, aide memoires for staff etc.

  • Provide strategic insights via regular high-quality reporting to the executive team and key stakeholders in the business.

  • Build, maintain and grow networks across the company,

  • Act as an ambassador (internally and externally) in relation to our social responsibility/player protection programme

  • Represent the company in bodies and organisations and in some circumstances, on behalf of the Compliance Director, CEO when they are unable to attend

  • Maintain all social responsibility related content of the intranet and website; monitoring external data and reporting as needed.

 

Compliance, Audit & Regulation

  • Proactively monitor the Casino’s systems and processes, ensuring absolute compliance with both regulatory requirements and the company operating procedures.

  • Keep the Compliance Director fully informed of any breaches/ suspected breaches of procedure, any issues that have arisen or been raised by members of staff

  • Conduct monitoring and investigations regarding any potential conduct that violates compliance processes and procedures by any employee

  • Assist in both internal and external monitoring and audits, to proactively identify potential areas of weakness within the compliance programme.

  • Partner with employees, to ensure current and future compliance with law/regulation and any audit findings

  • Audit the delivery of regular training, awareness sessions, communication of recent enforcement activity etc. to help ensure staff maintain a high level of awareness about relevant law/regulation

  • Review and help draft internal policies and procedures

  • Provide commercially astute compliance advice to the wider business

  • Gather information for all regulatory returns, enabling the Compliance Director to submit accurate and timely information to the Gambling Commission

  • Collate documents necessary to support legal proceedings or litigation

 

Skills / Qualifications required:

  • Proactive self-motivated, ability to manage competing deadlines and complete tasks with minimal supervision

  • An enquiring mind, self-confident, who is not scared to challenge conventional wisdom from those who say “that’s just the way the gaming industry works”

  • Excellent numerical and analytical skills, able to analyse large data sets to formulate insight-led recommendations in a compelling way

  • Naturally organised with exceptional attention to detail

  • Excellent communication skills, verbal and written with ability to communicate to senior leaders

  • Ability to influence and demonstrate thought leadership, using data and insights

  • Confident in building and maintaining a large professional network with key stakeholders.

  • Able to prepare MI, KPIs and reports, for executive level readership and internal reporting systems

  • Expert knowledge of MS Office, including but not limited to the ability to manipulate data to create detailed MI and reports

  • Proficient in the reporting features of Excel, comfortable in creating, utilising and combining formulae to identify trends to produce comprehensive analysis and reports

  • Able to identify potential data sources which can be used to identify customers who may require further assistance

  • Able to interpret complex data and use this to present comprehensive MI and reporting to inform strategic decision making

 

Attributes

  • Strong interpersonal skills, with the ability to interface with personnel on a broad range of areas of expertise and various levels within the organisation

  • Excellent communication skills with a demonstrable ability to communicate persuasively with internal and external stakeholders across the business in writing and in person, to assess, document, monitor report, develop, coordinate and implement various improvements to compliance activities

  • Confidence in acting as ambassador for the company

  • Proactive problem solver, who can confidently assess risks and regulatory concerns and identify proactive and commercial solutions enabling the company to maintain regulatory compliance.

  • Sound judgement, analytical skills and practicality, including the ability to gather information and synthetize it to identify problems, trends and opportunities

  • Ability to conduct analyses and present data in a meaningful way

  • Strong analytical, attention to detail, project management and organisational skills

  • Organised, to plan and manage workload and competing deadlines

To discover more contact Steven Jackson on steven@grs-recruit.com

Surveillance Officer - London - £27K - £32K 

Job Title:                    Surveillance Officer

Salary:                        £27K - £32K

Location:                   London

 

The Company

A leading UK Casino Operator is seeking an experienced and talented Surveillance Officer to join their dedicated Surveillance Team.

The Role

  • As a Surveillance Officer you will have exceptional skills in relation to negotiation and communication and will be an advocate of creating a friendly, safe and entertaining Casino environment that is compliant with licensing, Gaming, SIA and CCTV legislation.

  • You will provide advice; support; and direction for both senior management, stakeholders and third-party service providers in relation to a secure and compliant gaming environment.

  • The successful applicant will have extensive knowledge of the gaming industry,

  • This includes including customer networks/information, as well as an excellent grasp of customer services principles in order to deliver a high-quality surveillance service to the Casino.

  • As Surveillance Officer, you will work closely with the senior management teams from all departments to improve security and minimise risk and losses, as well as to ensure the safety and comfort of those visiting the Casino whilst operating with honesty and integrity.

The Requirements

  • A valid PFL holder

  • A minimum of 2 years Live Table Gaming experience

  • Advanced knowledge of the games played in the casino

  • Advanced knowledge of CCTV and access control systems

  • Knowledge & understanding of Casino legislation and compliance      

 

 

To discover more contact Steven Jackson on steven@grs-recruit.com

VIP Manager - London - £33K - £45K + Bonus + Benefits

 

Job Title:        VIP Manager

Salary:            £33K - £45K + Bonus + Benefits

Location:       London

The Role 

A leading Casino operator is seeking a talented VIP Manager maintain and develop their existing VIP Player base.

Job Purpose Statement:

  • The VIP Manager is accountable for the on-going maintenance of VIP customers as well as new business development of potential VIP visitors.

  • Inclusive in this position is the responsibility to oversee the Guest Relations team as well as continued development and promotion of the brand.

This will include:

  • Reactive and proactive VIP management of the top gaming customers, providing a personal hosting service and face of the business for these players and their needs

  • To increase EBITDA contribution of all identified VIP players

  • Consistent and successful VIP business development activity focused on sourcing new VIP players through external prospecting, personal relationships, networking, business development activities and targeting players at other casinos

  • Reports to the Head of VIP

Key Accountabilities

  • Ensure VIP customers enjoy a positive experience in an entertaining and welcoming environment.

  • Personally manage the top players and VIP Programme

  • Explore and understand VIP customer needs ensuring the development of long-term relationships.

  • Host key players at the casino and develop relationship to become a ‘first port of call’ service for their gaming occasions.

  • Create a tracking system that provides superior customer service to VIP players at all times.

  • Own the tracking and development of players including fast tracking upgrades in order to grow loyalty, trip frequency and contribution.

  • Lead by example in the management of the Guests Relations team in providing superior customer service to all guests.

  • Responsible for attention to detail and consistency of service

  • Build VIP customer networks and relationships within identified cultures and to remain aware of up and coming cultural celebrations to capitalise through VIP visitation and member recruitment.

  • Actively promote business development through the Guest Relations team by building internal and external relationships with all stakeholders.

  • Support the Gaming department in achieving the overall business goal in terms of financial revenues through the proactive management of the VIP customer database.       

  • Ensure that financial control is maintained by being fully accountable for a budgeted expense account ensuring an acceptable ROI on all expenses, remaining within budget, and reporting variances in a timely manner.

  • Work with the marketing team in ensuring the achievement of budgeted sales revenue by contributing towards and implementing sales plans, monitoring performance to plan and directing corrective action as appropriate.

  • Prepare and submit reports and analysis on VIP driven activities; initiatives and outcomes where required.

  • Contribute to on-going growth in Gaming through developing and implementing VIP customer strategies and initiatives for the business based on an understanding of the VIP market and industry trends.

  • Develop the VIP programme of activities, events and on and off-site activities to increase loyalty frequency and win, including prospecting and hosting at external events.

Entry Requirements

  • Applicants for this role must demonstrate the following:

  • Essential – A minimum of 2 years Gaming management experience 

  • Desirable – A diploma qualification or degree in a Gaming Management discipline

Knowledge - Essential

  • Extensive knowledge of the gaming industry and service culture, including cultural nuances, patron networks and individual patron information

  • Extensive knowledge of casino or similar operation and an understanding of Casino and Hospitality industry

  • Excellent grasp of customer services principles with a flair for the execution of initiatives

  • Solid understanding of leadership and management practices

Knowledge - Desirable

  • Extensive knowledge and understanding of the Gaming industry.

  • Knowledge of the UK regulatory environment and other legislative requirements

Additional Information

  • The VIP Manager – role functions in a 24/7 business and as such flexibility is required by the incumbent. 

  • There is a minimum expectation that you will be available for signature events & functions within the environment & this will mean evening & weekend obligations outside of ‘normal’ working hours.

 

To discover more contact Steven Jackson on steven@grs-recruit.com