(Position Filled) Compliance and Risk Officer - London - £100K - £150K

Job Title:                    (Position Filled) Compliance and Risk Officer

Salary:                        £100K - £150K

Location:                   London

Position Description

A leading gaming operator is seeking a Compliance and Risk Officer (CRO) to ensure Risk Management and Compliance is embedded into the culture of the business.

Job Purpose Statement:

• To underpin the needs of our evolving business a new senior role has been created to take compliance and risk management onto the next level.

• In addition to a core focus on gambling related regulatory concerns and consumer protection/safer gambling, the position will also assume overall responsibility for internal audit, business continuity and risk management across the Group.

• Reports to: Chief Financial Officer (CFO) with a close working relationship with the Chief Operating Officer (COO).

Responsibilities

• As Compliance and Risk Officer you will lead and drive forward the compliance and risk agenda and ensure that a strong compliance and risk culture is recognised and embedded throughout the business.

• Lead, motivate and direct a team of compliance/risk and audit specialists.

• Provide strategic direction and leadership to the team of Safer Gambling Managers. 

• Ensure that the Board of Directors and Senior Management Team are kept abreast of any developments in compliance and risk requirements.

• Provide oversight and direction as a result of regulatory changes.

• Act as the primary point of contact for the Gambling Commission and other official bodies (eg ICO).

• Design and implement compliance and risk monitoring plans and frameworks that identify, document and mitigate compliance risks associated with the business.

• Conduct on-going reviews of the organisation’s procedures, systems and controls to ensure that they meet current regulatory and audit requirements.

• Chair Regulatory Compliance, AML and SR Committee.

• Prepares reports, papers and submissions to the Board on compliance and risk matters.

Skills and Knowledge

• Will require a Personal Managers Licence (PML) from the Gambling Commission (GC). 

• If from outside the gambling industry an application can be made either prior to or on commencement of employment.

• Experience of working at a senior level in compliance and risk within a regulated commercial environment.

• Experience in establishing strong regulatory relationships – both internally and externally.

• Excellent stakeholder management skills.

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Digital Marketing Manager - London - £35,000 - £55,000

Job Title:                    (Position Filled) Digital Marketing Manager

Salary:                        £35,000 - £55,000

Location:                   London

The Company

A leading Casino operator is seeking a talented Digital Marketing Manager to develop improve and implement their Digital Marketing Strategy across all Digital Channels for both Offline and Online Gaming.

The Role

• The Digital Marketing Manager develops, implements, tracks and optimises digital marketing campaigns across all digital channels with a specialist knowledge and focus on social media strategy and management. 

• The Digital Marketing Manager will lead integrated digital marketing campaigns from concept to execution primarily through digital means such as search, social media, affiliate, viral, marketing and so on, according to agreed budgets. 

• The role will also involve responsibility for traffic reporting and analysis, social media, site optimisation and ensure policies such as data protection are adhered to.

• The role will cover both land-based and online casinos, requiring a focused, analytical and strategic mindset; tenacity and creativity all combined with exceptional interpersonal skills for delivering and launching campaigns on time, within budget, and for both internal and external stakeholders. 

• Manage, plan, collaborate and execute all digital marketing, including but not limited to social media, marketing/CRM database, social media, paid and display advertising campaigns

• Design, build and increase our social media presence

• Develop and manage digital marketing campaigns

• Measure and report performance of all digital marketing campaigns

• New business generation focus

• Devise strategies to drive online traffic to the company website

• Track conversion rates and make improvements to the website

• Utilise a range of techniques including paid search, SEO and PPC

• Raise brand awareness

• Support the improvement of the usability, design, content and conversion of the company website

• Responsible for planning and budgetary control of all digital marketing

• Evaluate customer research, market conditions and competitor data.

• Regularly review new technologies and keep the company at the forefront of developments in digital marketing

• Collaborate with internal teams to create campaigns, landing pages and optimise user experience

• Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

• Identify, evaluate and improve conversion points and optimise user funnels

• Minimise risk to business and self by ensuring marketing is carried out in accordance with legislative regulations.

Knowledge

• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns

• Solid knowledge of website analytics tools e.g., Google Analytics

• Working knowledge of ad serving tools

• Experience managing PPC, SEO and affiliate programming

• Experience in ecommerce, SEO, PPC, email marketing, and social media

• Experience in optimising landing pages and user funnels

• Up-to-date with the latest trends and best practices in online marketing and measurement

• Experience in a gaming related field.

• Understanding of customer and market dynamics

• Holds a Masters or a Degree in a Marketing or related discipline OR

• Minimum 5 years work experience in a digital marketing or similar role.

• Qualified member of the CIM or equivalent.

Additional Information

• The role functions in a business that operates as a 24/7 environment and as such flexibility is required in terms of working hours

• This role does require a weekend and late-night presence

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Vice President of IT - Asia - $100K Net + Bonus + Benefits

Job Title:                    (Position Filled) Vice President of IT

Salary:                        $100K Net + Bonus + Benefits

Location:                    Asia

Job Description

• This position will plan, direct, implement and manage the daily operations and staff of the Information Technology (IT) department, a 24x7 environment.

• They will establish, implement and manage department policies and procedures; and review, evaluate, implement, maintain and support the IT environment that includes the data centre, computer hardware and software, networks, computer peripherals, telephone hardware and software, application systems that include Gaming, Hospitality and Back of House Systems, IT security, hardware and appliances necessary to the IT operations.

Duties & responsibilities

• Leading the IT Department in a 24x7 environment providing outstanding customer service and support.

• Liaise with management and users, and Corporate IT staff to ensure that business requirements are adequately met and that applications and systems are properly utilized.

• Review current, monitor and implement Technology standards that are in accordance with Corporate IT standards

• Participate in tactical and strategic planning for IT.

• Provide and manage departmental staffing in accordance with company and corporate standards.

• Develop, implement, and manage written standard operating procedures for day-to-day IT operations.

• Establish, manage and operate an IT Service Desk that provide services to include incident management and issue escalation, service requests, change management and project management utilizing an IT ticket management and tracking system.

• Establish an escalation procedure where monitored incidents are quickly reviewed and escalated to the appropriate SME’s (subject matter experts) that may include central Corporate team

• Provide daily and periodic operational reporting as required by company and regulatory policies.

• Ensure compliance with all operational and regulatory policies and guidelines.

• Develop and manage the departmental budget.

• Conduct on-going operational analysis and adjust procedures and equipment to ensure the highest possible availability of IT resources to all elements of the organization.

• Organise and coordinate IT projects as may be required to update and maintain IT equipment and software at the front of the technological curve.

• Work with the Corporate IT Staff, vendors, and industry technology forums to insure investment protection for the IT infrastructure.

• Establish and maintain a relationship with IT vendors to provide maintenance and support of the IT Systems.

• Provide time, equipment, and financial resources to keep staff professional certifications current and in concert with the evolving IT environment.

• Monitor hardware and software licensing to ensure all equipment and software is properly licensed.

• Ensure the continuity and availability of IT systems and resources to the business which are integrated into the corporate IT environment through proactive monitoring and management of these systems and resources with their associated hardware, software, and appliances.

• Operations monitoring includes performance and capacity planning, dashboard reporting, diagnostics and remediation.

• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.

• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.

• Exemplary personal behaviour and conduct

• Hire, manage, train, coach, counsel, appraise and retain direct reports who consistently perform to the highest standards.

• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

• Organised approach to daily business is required.

• Responsible for maintaining a clean, safe and hazard free work environment.

• Perform other duties as directed.

• Ensure senior management is appraised of all potential or actual threats to data or system security.

• Ensure all applicable federal and state regulations are fully complied with.

Qualifications

Minimum employment requirements

• Bachelor’s degree is preferable

• Ability to communicate effectively in English; both in oral and written form.

• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.

• Maintain consistent adherence to the Company’s IT standards

• Be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives

• Must be able to work varied shifts, including weekends and holidays

Specific position requirements

• 10 years IT operations experience in a managerial role required. 

• Preferably for hotels or gaming resorts

• Proven experience in gaming systems, POS/ERP systems.

• Knowledge in IGT system is a definite advantage

• Proven experience in network/server architecture and operations

• Proven ability to provide strategic technological input to business decisions

• Having qualifications such as a MCSE, Help Desk Institute HDM, and or experience with the Information Technology Infrastructure Library ITIL are pluses

• Demonstrate organisational skills and the ability to coordinate the completion of multiple projects and assignments simultaneously

• Strong financial acumen relative to business metrics including labour, revenues, budgets, and capital expenditures.

• Ability to think clearly, a logical thought process and above all, the refusal to give up, admit defeat or succumb to adverse and/or difficult circumstances

• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines

Remuneration Package

Salary

• USD 100,000 p.a. (after taxes)

Staff Benefits

• 36 calendar days paid vacation per year

• Relocation allowance

• Housing allowance

• Children education allowance

• Medical insurance

• One round trip air tickets for home leave per year

• Discretionary performance-related bonus

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Gaming Manager - Casino - London - £65K

Job Title:          (Position Filled) Gaming Manager

Salary:            £65K

Location:        London

Purpose

• To be responsible for the running of the gaming operations and in charge of Club whilst other directors are not around in complete compliance with of The Gambling Act 2005 and all associated legislation and Company policies and procedures relating to the gaming operations.

Objectives & Goals

Customer

• The customer/member should always come first and expect:

• To enjoy the experience

• To be kept informed

• To be treated with integrity

• Be a person who is gaming at the correct level

Compliance

• You must ensure compliance with the Company's obligations in particular

• To "Know your customer” (KYC):

• By completing and continuously monitoring customer/member due diligence

• By understanding the Customer’s source of wealth (SOW) and source of funds (SOF)

Commercial

• Once the customer/member is satisfied with Customer and Compliance only then will a commercial decision be made

Job Activities

Day to Day Management

• To ensure full knowledge of the day-to-day events

• To oversee and manage the smooth running of the supporting operational functions in all areas of the Club and to provide necessary advice:

• To provide continuous management presence in the Club as required.

• Oversee the efficient running of the gaming operations to ensure:

• Customers'/members' movements and habits are monitored and gaming tables are utilised to maximise business opportunities;

• All disputes are resolved promptly efficiently and fairly;

• All suspicious activities/behaviour are dealt with in the appropriate manner and in line with the Company’s security policy;

• Customer/member credit facilities are controlled and operated effectively, in compliance with legislation and Company policy up to the delegated authority level and where the CCF is beyond the authority level, refer the matter immediately to senior management.

• To use the technologies available to ensure customers'/members' movements and habits are monitored and gaming tables are utilised to maximise business opportunities.

• Identify any staff operational problems and report these to the Director of Gaming.

• Ensure all staff adhere to the company grooming policy and present the appropriate Company image at all times.

• Liaise with regulatory bodies as and when required.

• Deal with all of the Club’s correspondence.

• Complete all required Company documentation without delay and within agreed time scales.

• To walk around the Club and communicate with all gaming staff.

• To communicate any key events to the Director of Gaming immediately or at earliest opportunity depending on severity.

• Complete rotas and any other company paperwork as and when required, ensuring it is done accurately and within timescales.

• Ensure that shifts are adequately covered at all times by ensuring that rotas meet member demand during peak and quiet trading times and within budget.

General Training & Development

• To produce and report to the Director of Gaming a written appraisal of allocated employees' performance (one appraisal per year, date to be advised by Human Resources).

• Utilise the appraisal information of allocated staff in order to make recommendations to the Director of Gaming for training and development and efficient staff utilisation.

• To embrace new technologies and ways of working that are introduced by the business and ensuring that all gaming staff are informed and trained in use.

• To ensure that all gaming staff complete Social Responsibility and AML training as necessary and at least on an annual basis

Managing Employee Relations

• Ensure thorough knowledge of the required standards of conduct and performance and the Company’s disciplinary and grievance policy and ensure compliance with those standards and policies.

• Give clear and concise direction to gaming staff on the company’s expected standards of conduct and performance.

• Ensure a fair and consistent approach in carrying out disciplinary and grievance procedures in accordance with Company policy and where necessary and appropriate refer to senior management.

Compliance and Security

• Demonstrate and maintain high member awareness by approaching your job with the customers/members always in mind.

• To be motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

• To be adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.

• To be adaptable and able to embrace new technologies and ways of working that are introduced by the business,

• Experience in managing a team and maintaining a high level of teamwork by showing co-operation and support to colleagues in the pursuit of the gaming department and business goals.

• To have a positive impact, taking personal responsibility and initiative to resolve issues within the department

• Good communication skills with both customers/members and colleagues.

• Hold a Personal Management Licence

• To be fully conversant with the AML Regulations

• Being fully conversant with Social Responsibility obligations including understanding and being able to identify and report concerns of customers/members who may/ are displaying signs of problem gambling to enable the business to aid and support the customer/member

• Understand relevant licensing laws

• Understand relevant health and safety laws

• Embracing and fully utilising existing and new technology introduced to the business.

• Ensure that all staff are fully trained and have attended relevant training provided by the Company to use technology within the department to its full potential.

• That any technology issues experienced are reported immediately to the IT Department.

• Ensure effective communication is achieved and maintained between you, Directors and all departments including Head Office.

• Inform incoming duty Gaming Manager of any relevant information at shift change.

• By regular liaison with senior management in the Club ensure that any operational problems or “bottlenecks” are removed or resolved.

• Ensure the highest possible standard of customer/member service is provided in the club at all times.

• Ensure a professional relationship with customers/members and their guests at all times.

• To ensure that the Club operates to the highest standards of efficiency and courtesy at all times.

Compliance and Security

• Ensure all Company security policies and procedures in relation to the gaming operation are implemented and upheld.

• Ensure compliance with The Gambling Act 2005

• Ensure compliance with the Anti-Money Laundering ("AML") Regulations.

• Ensure compliance with the Company's Social Responsibility obligations.

• Being fully conversant with and ensuring compliance with the Licensing Act 2003

• Ensure compliance with Company procedures relating to Health and Safety regulations and fire, bomb and evacuation procedures.

• Ensure licensing laws are complied with at all times and any breaches reported and appropriate action taken.

• Ensure that any actions by any employee which is likely to bring the Company into disrepute are promptly reported to the Director of Gaming.

Customer Service

• Ensure the highest possible standard of customer/member service is provided in the club at all times.

• Ensure a professional relationship with customers/members and their guests at all times.

• To ensure that the Club operates to the highest standards of efficiency and courtesy at all times.

Communication

• Ensure effective communication is achieved and maintained between you, Directors and all departments including Head Office.

• Inform incoming duty Gaming Manager of any relevant information at shift change.

• By regular liaison with senior management in the Club ensure that any operational problems or “bottlenecks” are removed or resolved.

Technology

• Embracing and fully utilising existing and new technology introduced to the business.

• Ensure that all staff are fully trained and have attended relevant training provided by the Company to use technology within the department to its full potential.

• That any technology issues experienced are reported immediately to the IT Department.

Personal Competencies

• Demonstrate and maintain high member awareness by approaching your job with the customers/members always in mind.

• To be motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

• To be adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.

• To be adaptable and able to embrace new technologies and ways of working that are introduced by the business,

• Experience in managing a team and maintaining a high level of teamwork by showing co-operation and support to colleagues in the pursuit of the gaming department and business goals.

• To have a positive impact, taking personal responsibility and initiative to resolve issues within the department

• Good communication skills with both customers/members and colleagues.

• Hold a Personal Management Licence

• To be fully conversant with the AML Regulations

• Being fully conversant with Social Responsibility obligations including understanding and being able to identify and report concerns of customers/members who may/ are displaying signs of problem gambling to enable the business to aid and support the customer/member

• Understand relevant licensing laws

• Understand relevant health and safety laws

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Field Service Engineer - Midlands - £22K - £24K

Job Title:                    (Position Filled) Field Service Engineer

Salary:                        £22K - £24K

Location:                   Midlands

Introduction

• The role of Field Service Engineer is to provide technical support for the gaming equipment within our casinos.

• The role requires extensive travel all over the UK but will principally be focused to a single region – The Midlands

Principal Accountabilities

• To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.

• To work with and report to the senior gaming product technician for the region on any ongoing issues.

• To observe all machine accounting systems and maintain security procedures relating to this.

• To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.

• To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

• Ensure internal customers are kept informed at all stages of progress with regard to machine faults.

• To carry out Pre Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.

• Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.

• Assist the project team when required with machine installs and gaming floor moves.

• To adhere to company SLA targets in relationship to gaming equipment repairs.

• To provide service and customer support to our casinos.

• To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

Personal Skills & Experience

• Ability to be self-motivated.

• Be a problem solver.

• A self-starter able to work autonomously yet also a team player.

• Have extensive knowledge of gaming equipment.

• Have great communications skills.

• Basic understanding electronics.

• Good computer skills with knowledge of Microsoft office products.

• Ability to form strong working relationships across the business.

Working Hours

40 hours minimum per week – as necessary to meet business demands.

Extensive UK travel with overnight stays should be expected.

To discover more contact Steven Jackson on steven@grs-recruit.com