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(Position Filled) Customer Verification and Compliance Officer - £44K - £49K - Casino - London

Job Title:                     (Position Filled) Customer Verification and Compliance Officer   

Salary:                        £44K - £49K

Location:                    London                                  


Objective of Role

  • The primary responsibility of this role is to perform AML/KYC due diligence on new and existing members, financial crime investigations and undertake other related compliance related activity, to help the company secure compliance with relevant law and regulation.

Specific Responsibilities:

Anti-Money Laundering

  • Undertaking timely, efficient and accurate DD checks of new and existing members, ensuring decisions are fully reasoned and that all supporting documents are maintained
  • Ensuring that DD cases are reviewed within agreed time lines and adhere to strict quality guidelines
  • Performing ongoing monitoring of the company’s customer base, including PEP, Sanction and Negative Media screening and analysing the results to eliminate or confirm matches
  • Overseeing the customer screening programme, addressing potential “matches”, providing clear recommendations as to when a customer’s membership should be terminated
  • Providing accurate input and maintenance of key data which underpins DD, such as legal entity name, address/contact details, type of business in relation to legal entity type, any linked parties to transactions etc.
  • Preparing robust KYC and Player Protection management information for to the management team/Board
  • Communicating professionally and confidently with stakeholders including operational colleagues, gaming managers, cash desk and customer relations
  • Helping to ensure that the work of the KYC team is in line with relevant law/regulation, guidance and best practice

Social Responsibility/Player Protection

  • Working as part of the compliance programme, to monitor customers and identify those who may be vulnerable
  • Raising concerns about relevant customers early, so that the appropriate remedial action may be taken in line with the social responsibility programme

General Compliance

  • Undertaking audit activity to assess adherence to agreed compliance policies and procedures
  • Participating in ad hoc and project work as required e.g. remediation projects, process enhancements etc.

Technical Knowledge

  • At least 2 years proven experience of undertaking KYC analysis
  • Proven experience of undertaking financial crime investigations including, the reporting of SAR’s
  • Proven knowledge of legislation including Money Laundering Regulations, POCA, the Terrorism Act etc.
  • Understanding of key KYC inputs including company balance sheets, financials, annual returns etc.
  • IT literate, confident in using MS Office, in particular Excel and SharePoint
  • AML Certification (completed or in progress) desirable.

Required Skills

  • Keen attention to detail
  • Able to work independently, with minimal supervision
  • Able to manage a demanding workload, competing deadliness and to appropriately prioritise urgent work based on regulatory/operational needs
  • Excellent analytical and risk assessment skills
  • Excellent verbal and written communication skills
  • Flexible, adaptable and pragmatic
  • Able to interact with stakeholders at all levels in a professional, service-orientated manner; and to be an ambassador for the compliance programme


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