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london casino compliance manager

(Position Filled) Player Protection Lead and Compliance Manager - £54K - £57K - Casino - London

Job Title:                      (Position Filled) Player Protection Lead and Compliance Manager

Salary:                        £54K - £57K

Location:                    London


Job Purpose

  • Supporting the Compliance Director in designing, implementing and maintaining the corporate legal and compliance programme
  • Responsible for the over-arching social responsibility/player protection element of the compliance programme, acting as subject matter expert on all related matters
  • A key member of the Compliance team, providing proactive and commercially astute advice to operational teams on matters of law and regulation of importance to the business

Objectives & Goals

  • Maintain and advance the flawless reputation of Business
  • Be an ambassador for the corporate model – “the 3 C’s” - Customer, Compliance and then Commercial; proactively seeking out opportunities to further embed compliance across the business
  • Provide accurate and timely legal/regulatory advice to staff at all levels of the organisation

Job Activities

Social Responsibility & Player Protection

  • Support the Compliance Director in the development and implementation of the company’s social responsibility/player protection strategy, to ensure compliance with the licencing objectives
  • Manage the day to day oversight of customers and their play, to proactively identify those who require further scrutiny and assessment
  • Lead on the preparation of all documents relating to social responsibility/player protection including terms and conditions, materials for customers, aide memoires for staff etc.
  • Provide strategic insights via regular high-quality reporting to the executive team and key stakeholders in the business, demonstrating thought leadership
  • Build, maintain and grow networks across the company, and the wider research community to fuel the future of the social responsibility/player protection agenda
  • Identifying emerging issues/trends/partnership opportunities relevant to the Social responsibility/player protection programme
  • Lead on preparing the Annual Assurance Statement to the regulator, setting out the action taken to secure compliance with the licencing objectives
  • Act as an ambassador (internally and externally) in relation to our social responsibility/player protection programme
  • Represent the company in bodies and organisations and in some circumstances, on behalf of the Compliance Director, CEO when they are unable to attend
  • Maintain all social responsibility related content of the intranet and website; monitoring external data and reporting as needed

Compliance & Audit

  • Proactively monitor the Casino’s systems and processes, ensuring absolute compliance with both regulatory requirements and the company operating procedures.
  • Keep the Compliance Director fully informed of any breaches/ suspected breaches of procedure, any issues that have arisen or been raised by members of staff
  • Conduct monitoring and investigations regarding any potential conduct that violates compliance processes and procedures by any employee
  • Assist in both internal and external monitoring and audits, to proactively identify potential areas of weakness within the compliance programme
  • Proactively monitor and examine rule changes and discuss potential improvements on compliance processes and in particular, monitoring the effectiveness of and adherence to the compliance programme – making changes as required
  • Partner with employees, to ensure current and future compliance with law/regulation and any audit findings
  • To assist the Compliance Director on any new licence applications or variations, ensuring that discussions are held with relevant management to be certain that any additional requirements are included in the application.
  • Deliver regular training, awareness sessions, communication of recent enforcement activity etc. to help ensure staff maintain a high level of awareness about relevant law/regulation
  • Review and draft internal policies and procedures

Legal & Regulation

  • Provide commercially astute legal/regulatory advice to the wider business
  • Review contracts, proposals and other legal documentation, assisting management to understand the associated legal and contractual risks and how best to mitigate those risks
  • Drafting, reviewing and revising contract documentation, including tender documentation and ensuring it is qualified in the best interests of the company
  • Be aware of and when required, become involved in contractual disputes so that claims and disputes are handled to achieve the optimum commercial advantage for the company
  • Instruct and supervise external solicitors in litigation and other legal matters concerning the Companies' business
  • Prepare draft responses to consultation responses, market reviews and other publications, to advocate for the company’s strategic objectives
  • Ensure that all requests for information from investigatory bodies or individuals are dealt with in an appropriate and timely manner
  • Gather information for all regulatory returns, enabling the Compliance Director to submit accurate and timely information to the Gambling Commission
  • Collate documents necessary to support legal proceedings or litigation
  • Lead relevant projects of strategic importance to the company including documenting corporate risk assessments, risk-based review the company’s third parties, GDPR preparedness etc.
  • Create and maintain centralised record of key documentation, including all third party contracts, licences etc.

Personal Competencies

Skills / Qualifications required:

  • Bachelors degree or above - fully qualified solicitor/barrister
  • Previous experience of advising companies in a highly regulated sector
  • Proactive self-motivated, ability to manage competing deadlines and complete tasks with minimal supervision
  • An enquiring mind, self-confident, who is not scared to challenge conventional wisdom from those who say “that’s just the way the gaming industry works”
  • Excellent numerical and analytical skills, able to analyse large data sets to formulate insight-led recommendations in a compelling way
  • Naturally organised with exceptional attention to detail and confident in using governance models and reporting models to support good working practices
  • Excellent communication skills, verbal and written with ability to communicate to senior leaders
  • Ability to influence and demonstrate thought leadership, using data and insights
  • Dexterity of thought, working at pace, be a self-starter and ability to prioritise effectively
  • Confident in building and maintaining a large professional network with key stakeholders internally and externally
  • Experience of preparing MI, KPIs and reports, for executive level readership and internal reporting systems
  • Expert knowledge of MS Office, including but not limited to the ability to manipulate data to create detailed MI and reports
  • Proficient in the reporting features of Excel, comfortable in creating, utilising and combining formulae to identify trends to produce comprehensive analysis and reports
  • Expert in identifying potential data sources which can be used to identify customers who may require further assistance
  • Able to interpret complex data and use this to present comprehensive MI and reporting to inform strategic decision making


  • Strong interpersonal skills, with the ability to interface with personnel on a broad range of areas of expertise and various levels within the organisation
  • Excellent communication skills with a demonstrable ability to communicate persuasively with internal and external stakeholders across the business in writing and in person, to assess, document, monitor report, develop, coordinate and implement various improvements to compliance activities
  • Confidence in acting as ambassador for the company
  • Proactive problem solver, who can confidently assess risks and regulatory concerns and identify proactive and commercial solutions enabling the company to maintain regulatory compliance
  • Sound professional judgement, analytical skills and practicality, including the ability to gather information and synthetize it to identify problems, trends and opportunities
  • Ability to conduct analyses and present data in a meaningful way
  • Confidently deal with complex and serious legal/regulatory issues, taking a proactive approach to sharing knowledge and taking action
  • Strong analytical, attention to detail, project management and organisational skills
  • Organised, to plan and manage workload and competing deadlines


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