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Yorkshire casino job

(Position Filled) Casino Manager - £25K - £26K - Yorkshire

Job Title:         (Position Filled) Casino Manager

Salary:            £25K - £26K

Location:        Yorkshire

 

The Role

To support and assist the General Manager in achieving the highest possible standards in the overall operation of the club whilst ensuring full compliance.

Supervision of Gaming

  • Determine the appropriate numbers, associated personnel costs and skill levels required to effectively run the shift.
  • Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities
  • To ensure disputes are handled promptly, efficiently and fairly.
  • To ensure gaming is conducted according to the Gambling Act, regulations and Company procedures.

Team Management

  • To be fair and consistent in all matters and procedures at all times.
  • To monitor levels of sickness to ensure the most cost-effective usage of labour.
  • To manage and take reasonable and consistent action in relation to employee conduct, absence and lateness issues.
  • To ensure the highest standards of appearance, personal grooming and hygiene.
  • To ensure individual needs are dealt with professionally and, when necessary, confidentially.

Customer Service

  • To ensure the highest attainable standards of customer service are delivered at all times.
  • To actively assess day-to-day customer service needs and respond appropriately.

 Compliance and Security

  • To be compliant in money laundering, gaming activity, health and safety, hygiene and fire regulations.
  • To be compliant with licensing laws with breaches reported and the appropriate action taken.
  • To identify and investigate breaches of gaming security in accordance to company policy.
  • To carry out checks of gaming equipment and ensure it is properly maintained.

Required Skills

  • A highly motivated individual.
  • Exceptional interpersonal and communication skills
  • Build strong, positive relationships with customers.
  • Be self-disciplined, organized and efficient.
  • Be proactive, self-sufficient and able to work with minimal supervision.
  • Have substantial experience of managing people and teams.
  • Have a passion for delivering an exceptional customer experience.
  • Possess a dynamic, innovative, forward thinking approach.
  • A high level of personal integrity
  • A strong work ethic with a passion for exceeding expectations
  • PML

 

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) VIP Relationship Manager - £24K + Uncapped Bonus - Yorkshire

Title:                          (Position Filled) VIP Relationship Manager  

Location:                   Yorkshire

Salary:                       £24K + Uncapped Bonus

 

The Company

A leading UK Casino Operator is seeking a talented and customer focused VIP Relationship Manager to locate and secure new VIP Players whilst assisting in retaining existing ones.

The Role

  • As the VIP Relationship Manager you will be one of the most important external faces of the company.
  • Responsible for creating and applying an effective sales strategy, to drive sustainable financial growth through boosting sales and forging strong relationships with individual customers.
  • Within the role, you will be responsible for providing an ongoing point of interaction within the casino for customers of a high transactional value, liaising with other casino staff to meet the individual customers’ needs and requirements.

Key Accountabilities

Business Growth

  • Maximise profit by delivering sales through excellent customer service
  • Develop a growth strategy focused both on financial gain and customer satisfaction
  • Conduct research to identify new customers
  • Arrange business meetings with prospective customers
  • Drive additional spend/frequency within the casino

Customer Service

  • Ensure that guests enjoy a positive Gaming experience by delivering excellent service
  • Builds long term relationships with new and existing customers
  • Provides feedback and input to help develop uniquely tailored offers and services to our customers
  • Promotion and upselling of service products including marketing campaigns

Compliance

  • Prepare sales contracts ensuring adherence to law established rules and guidelines
  • Keeps detailed records of sales, revenue and relevant invoices.
  • Ensure operations and personal license commitments are carried out in accordance with legislative regulations including :
  • Gaming Procedures
  • Responsible Gaming
  • Anti-Money Laundering
  • Prevention of commercial lending
  • Data Protection
  • Health & Safety

Skills and Knowledge

  • Minimum of 12 months in a similar role, preferably within a hospitality environment.
  • Demonstrate consistently high standards of customer engagement    
  • Casino/gaming industry knowledge is preferred, but not mandatory

Essential Skills

  • Customer Focused
  • Target Orientated
  • Exceptional interpersonal and communication skills
  • Be flexible and can prioritise per business demand
  • Ability to multi task under pressure
  • Ability for independent working in a fast paced, high volume environment.

Essential Personal Characteristics

  • Ability to work alone or as part of a team
  • Driven and self-motivated
  • Individual of highest integrity
  • Organised and efficient approach to work
  • Pays attention to detail

Additional Information

  • The VIP Relationship Manager role forms part of a 7 day 24-hour operation, as such flexibility is required by the incumbent, including evening and weekend obligations outside of “normal” working hours.

 

To discover more contact Steven Jackson on steven@grs-recruit.com