Job Title: (Position Filled) District Manager
Salary: £30K - £40K + Bonus + Car + Benefits
Location: East Sussex
The Role
- Due to recent expansion a leading gaming operator is seeking an experienced District Manager to ensure that their sites are run efficiently and effectively and to the required standards of excellence.
Role Purpose
To manage, recruit and supervise all staff, ensuring that an excellent customer service is provided
To ensure that the sites are operating efficiently and that the potential revenues are maximised
To complete all administration/security procedures to the standard required.
To adhere to all company policy including health and safety, all legal compliance and HR
- To represent the company in a professional manner
- Ensure the customer experience is consistently excellent
All customer comments and complaints are dealt with in a professional manner
All staff are fully aware of all promotions
All staff have good product knowledge and are encouraged to give advice to customers
Machines Standards
All exceptions to be investigated weekly and unresolved issues to be reported to the Operations Manager
To maintain agreed presentation standards
Ensure all technical aspects are being adhered to though regular communication with technical team
Monitor operating percentages within budget guidelines
Ensure correct balance of machines on each site
Control all Cash differences, investigating adverse variances
Attend minimum of one empty per week
Ensure that the required personnel are present to complete the empty
Ensure a quality empty is achieved by accurate meter readings, top ups and empty of machines
Ensure all machines have up to date fraud protection and software fitted
Ensure that correct machine licenses are held for each site, and monthly checks are completed
Housekeeping, Presentation and Maintenance
All cleaning schedules are adhered to
Conduct site and building maintenance inspections as instructed by your Operations Manager
Refer all jobs for repair renewal to your Operations Manager for authorisation
Arrange window displays and ordering of stock for windows up to an agreed annual budget
Inform Operations Manager of site repairs
Security
Two people to be present at opening and closing
All keys to be signed for
No unauthorised persons to be admitted
Key holders to be fully trained
Ensure the company’s door policy is implemented
Ensure company security policy is strictly adhered to
Conduct regular/random security checks in accordance with Company policy
Marketing/Promotions
Implement and monitor as agreed with Operations Manager
Staffing
Ensure all recruitment, selection, induction and training guidelines are metEnsure all staff receive the basic induction on day one, and the full induction by week one
Ensure rotas are completed on a timely basis, are within the agreed budget levels and are signed off and hours approved
References are taken up on all new employees
Inform Operations Manager of any concerns or problems
To ensure that site is manned to the agreed budget level at all times
Organise holiday rotas for site and formally deputise for Managers/ Supervisors who are on holiday
Ensure all staff meet Company presentation standards
Ensure appraisals, further training programmes and staff development plans are carried out as necessary
Comply with Company Disciplinary procedure where necessary
Health and Safety
To be aware of and follow all Health and Safety legislation
Regularly check all mandatory company statutory notices are in place
Ensure all staff are fully trained in all areas of H&S, and food hygiene
Ensure fire drills are carried out and logged
Carry out regular hazard checks
Ensure first aid boxes are well stocked
Administration
Carry out float checks
Ensure the Admin folder is updated on a weekly basis
Ensure correct banking procedures are carried out
Ensure all purchase orders are fully completed
Ensure all paper work is legible and correct, and submitted on time
Investigate any anomalies, reporting any findings including cash differences
Budget Control
Ensure budgets are strictly adhered to
Monitor budgets by way of weekly control sheet reporting anomalies to your Operations Manager
To apply please send your CV to steven@grs-recruit.com