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Sports Betting job

(Position Filled) Chinese Customer Service Agent - £18K - £20K - Birmingham

Position:       (Position Filled) Chinese Customer Service Agent

Salary:           £18,000 - £20,000

Location:       Birmingham

 

 

The Company

  • A Young but well established and highly successful company focused on Sports betting are seeking a Chinese speaking Customer Service Agent to join their ever growing team.

The Role

  • Attend to all inquiries via live chat, instant messaging tools, email and telephone.
  • Maintain a professional and positive attitude with all clients and parties.
  • Provide excellent quality customer service at all times.
  • Complaints handling and escalations.
  • Complete KYC procedures on the Company’s clients’ customers.
  • Process deposits and withdrawals in and from customer accounts.
  • Troubleshoot problems with deposits and withdrawals.
  • Liaise with third party suppliers to insure smooth payments and operations and resolve customer queries.
  • Handling responses to marketing campaigns and crediting bonuses to customer accounts.
  • Compile daily and weekly figures for supervisors, managers and senior management.
  • Liaise with Clients’ agents and distribution partners.
  • Liaise with Clients’ suppliers and platform owners.
  • Other ad hoc duties.

Personal Specifications - Essential

  • Verbal and Written Mandarin proficiency.
  • Verbal and Written English proficiency.
  • Strong time management.
  • Strong communication skills.
  • Be willing to work shifts and weekends.
  • Attention to details and analytical skills.

Personal Specifications - Preferred

  • Educated to A-level
  • Proficiency with Microsoft Excel and Word
  • Verbal and Written Cantonese proficiency.
  • Experience or Keen Interest in the betting industry.
  • Have a keen interest in Sports, especially Football.

Working Hours

  • 40 hours per week, Initially between Monday and Sunday between 08.00 and 20.00 UK time.

 

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Junior Trader - £17K - £20K - London

Job Title:                     (Position Filled) Junior Trader

Salary:                        £17K - £20K

Location:                    London

 

Company Description

  • A management and marketing services consultancy firm based in Putney, South West London, with Offices in Birmingham, HK and Romania.
  • Its clients are operators licensed in different jurisdictions to offer real money gambling products, mainly focused on sports betting.

Job Description

  • Watching football matches and collecting statistics and data
  • Data entry into trading tools to assist trading team
  • Assist with content on the company website including:
  • Betting tips
  • Blog
  • Customer analysis
  • Other ad hoc duties.

Personal Specifications

  • Proficiency with Microsoft Excel
  • Strong numerical ability - A Level Maths at a minimum, ideally degree level in mathematical subject
  • Strong time management
  • Good attention to detail
  • Passion for sports, especially football
  • Be available to work shifts as required including evening and weekends

Working Hours

40 hours per week, Monday to Sunday, 09:00 to 20:00 UTC

 

To discover more contact Steven Jackson on steven@grs-recruit.com