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Gaming Machine Repair and Maintenance


(Position Filled) Field Service Engineer - Midlands - £22K - £24K  

Job Title:                    (Position Filled) Field Service Engineer

Salary:                        £22K - £24K

Location:                   Midlands


  • The role of Field Service Engineer is to provide technical support for the gaming equipment within our casinos.

  • The role requires extensive travel all over the UK but will principally be focused to a single region – The Midlands


Principal Accountabilities

  • To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.

  • To work with and report to the senior gaming product technician for the region on any ongoing issues.

  • To observe all machine accounting systems and maintain security procedures relating to this.

  • To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.

  • To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

  • Ensure internal customers are kept informed at all stages of progress with regard to machine faults.

  • To carry out Pre Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.

  • Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.

  • Assist the project team when required with machine installs and gaming floor moves.

  • To adhere to company SLA targets in relationship to gaming equipment repairs.

  • To provide service and customer support to our casinos.

  • To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.


Personal Skills & Experience

  • Ability to be self-motivated.

  • Be a problem solver.

  • A self-starter able to work autonomously yet also a team player.

  • Have extensive knowledge of gaming equipment.

  • Have great communications skills.

  • Basic understanding electronics.

  • Good computer skills with knowledge of Microsoft office products.

  • Ability to form strong working relationships across the business.


Working Hours

40 hours minimum per week – as necessary to meet business demands.

Extensive UK travel with overnight stays should be expected.

To discover more contact Steven Jackson on


(Position Filled) Field Service Engineer – Gaming - Portsmouth

Job Title:                    (Position Filled) Field Service Engineer – Gaming  

Location:                   Portsmouth


Your Responsibilities

  • To provide a professional and efficient repair and maintenance service to customers
  • Provide customer satisfaction through excellent workmanship and attitude
  • To repair and service all of the product range to Company standard
  • Establish a good friendly working relationship with the licensee on all sites
  • Ensure all required documentation is completed in full and in the timely manner required
  • To ensure that your uniform and vehicle are always in a tidy and presentable condition
  • Ensure the Company polices and guidelines are adhered to at all times
  • Comply with all Health & Safety requirements
  • Ensure ALL company equipment is kept secure at all times

Your Profile

  • You will enjoy meeting people, be reliable, trustworthy and well-presented
  • Experience in servicing of electronic or electromechanical products e.g. gaming industry, office equipment, TV & Hifi
  • Be able to deal with customer/members of the public on a daily basis
  • Ideally have good knowledge of the local area
  • Hold a current full driving licence
  • Be able to work under your own initiative
  • Possess good verbal communication skills
  • Ability to carry out a significant amount of manual handling
  • Able to work a shift pattern that includes alternate weekends and some evenings.

In return for your energy, enthusiasm and ability we offer

  • Competitive salary
  • Company car which may be used for private purpose
  • Fuel card
  • Life assurance
  • Pension scheme
  • Private Health Insurance including Dental
  • Overtime when available


To apply and discover more about the opportunity please send your CV to