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Gaming Machine Management

(Position Filled) Field Service Engineer – Gaming

Position:                   (Position Filled) Field Service Engineer – Gaming

Location:                   The Midlands


The Company

A leading supplier of Gaming Machines is seeking a talented Field Service Engineer to take responsibility for the service, maintenance and repair of their Electronic Gaming Equipment.

Role Purpose

  • To travel to sites in order to repair and maintain machines and equipment.
  • To perform servicing of machines as per the maintenance schedule.
  • Develop and support communication lines with operations to aid effective information flow
  • To represent the company in a professional manner at all times

Machine Management

  • To conduct servicing on all machines as dictated by the approved company standard.
  • To repair all faults, where possible, as dictated by the Service Level Agreement.
  • To notify your Line Manager of any faults that you are unable to fix.
  • To monitor and amend, where necessary, operating percentages as per Company Policy.
  • To liaise with the Central Stores facility for the order of any required parts.
  • To be responsible for your own development of machine knowledge.
  • To ensure all machines meet the required standards as per the Service Level Agreement.
  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.
  • To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.
  • To undertake machine moves to company standards and with limited disruption.

Customer Service

  • Ensure you greet and acknowledge all customers you come into contact with.
  • Ensure customers feel valued, learn their names and use it during conversations.
  • Where appropriate, provide advice and tips on playing the machines.
  • To professionally handle customer’s comments and complaints.


To apply and discover more about the opportunity please send your CV to