Viewing entries tagged
Field Service Technician

Comment

(Position Filled) Field Service Engineer - Midlands - £22K - £24K  

Job Title:                    (Position Filled) Field Service Engineer

Salary:                        £22K - £24K

Location:                   Midlands

Introduction

  • The role of Field Service Engineer is to provide technical support for the gaming equipment within our casinos.

  • The role requires extensive travel all over the UK but will principally be focused to a single region – The Midlands

 

Principal Accountabilities

  • To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.

  • To work with and report to the senior gaming product technician for the region on any ongoing issues.

  • To observe all machine accounting systems and maintain security procedures relating to this.

  • To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.

  • To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

  • Ensure internal customers are kept informed at all stages of progress with regard to machine faults.

  • To carry out Pre Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.

  • Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.

  • Assist the project team when required with machine installs and gaming floor moves.

  • To adhere to company SLA targets in relationship to gaming equipment repairs.

  • To provide service and customer support to our casinos.

  • To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

 

Personal Skills & Experience

  • Ability to be self-motivated.

  • Be a problem solver.

  • A self-starter able to work autonomously yet also a team player.

  • Have extensive knowledge of gaming equipment.

  • Have great communications skills.

  • Basic understanding electronics.

  • Good computer skills with knowledge of Microsoft office products.

  • Ability to form strong working relationships across the business.

 

Working Hours

40 hours minimum per week – as necessary to meet business demands.

Extensive UK travel with overnight stays should be expected.

To discover more contact Steven Jackson on steven@grs-recruit.com

Comment

(Position Filled) Field Service Engineer

Job Title:                    (Position Filled) Field Service Engineer

Location:                  Croydon

Salary:                      £25K + Car + Mobile + Laptop

 

The Company

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Engineer / Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment.

Role Purpose

  • To travel to sites in order to repair and maintain machines.
  • To perform servicing of machines as per the maintenance schedule.
  • Develop and support communication lines with operations to aid effective information flow
  • To represent the company in a professional manner at all times

Machine Management

  • To conduct servicing on all machines to the company’s high standards.
  • To repair all faults, where possible, as dictated by the Service Level Agreement.
  • To notify your Line Manager of any faults that you are unable to fix.
  • To monitor and amend, where necessary, operating percentages as per Company Policy.
  • To liaise with the Central Stores facility for the order of any required parts.
  • To be responsible for your own development of machine knowledge.
  • To ensure all machines meet the required standards as per the Service Level Agreement.
  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.
  • To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.
  • To meet and exceed targets for:
    • Servicing
    • Presentation
    • Mech, Glass and Reel Cleaning.
  • To undertake machine moves to company standards and with limited disruption.

Customer Service

  • Ensure you greet and acknowledge all customers you come into contact with.
  • Ensure customers feel valued, learn their names and use it during conversations.
  • Where appropriate, provide advice and tips on playing the machines.
  • To professionally handle customers comments and complaints.

Legal

  • Ensure the company security policies and procedures are adhered to at all times.
  • Effectively implement, on a day-to-day basis, the Health & Safety and Social Reasonability training you have been given.
  • In line with current Gambling Laws “Think 21” at all times.
  • To be aware of and follow all legal and company policies and procedures as instructed.
  • Ensure Protection of the Company’s Licensing Obligations / Objectives.

 

To discover more about the role and company please send your CV to steven@grs-recruit.com

 

(Position Filled) Field Service Engineer – Gaming - Central London

Position:                    (Position Filled) Field Service Engineer – Gaming

Location:                   Central London

 

The Company

A leading supplier of Gaming Machines is seeking a talented Field Service Engineer to take responsibility for the service, maintenance and repair of their Electronic Gaming Equipment.

Role Purpose

  • To travel to sites in order to repair and maintain machines and equipment.
  • To perform servicing of machines as per the maintenance schedule.
  • Develop and support communication lines with operations to aid effective information flow
  • To represent the company in a professional manner at all times

Machine Management

  • To conduct servicing on all machines as dictated by the approved company standard.
  • To repair all faults, where possible, as dictated by the Service Level Agreement.
  • To notify your Line Manager of any faults that you are unable to fix.
  • To monitor and amend, where necessary, operating percentages as per Company Policy.
  • To liaise with the Central Stores facility for the order of any required parts.
  • To be responsible for your own development of machine knowledge.
  • To ensure all machines meet the required standards as per the Service Level Agreement.
  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.
  • To undertake PAT testing, of all portable appliances, as dictated by the Service Level Agreement.
  • To undertake machine moves to company standards and with limited disruption.

Customer Service

  • Ensure you greet and acknowledge all customers you come into contact with.
  • Ensure customers feel valued, learn their names and use it during conversations.
  • Where appropriate, provide advice and tips on playing the machines.
  • To professionally handle customer’s comments and complaints.

 

To apply and discover more about the opportunity please send your CV to steven@grs-recruit.com