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Field Service Engineer - Midlands - £22K - £24K  

Job Title:                    Field Service Engineer

Salary:                        £22K - £24K

Location:                   Midlands

Introduction

  • The role of Field Service Engineer is to provide technical support for the gaming equipment within our casinos.

  • The role requires extensive travel all over the UK but will principally be focused to a single region – The Midlands

 

Principal Accountabilities

  • To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.

  • To work with and report to the senior gaming product technician for the region on any ongoing issues.

  • To observe all machine accounting systems and maintain security procedures relating to this.

  • To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.

  • To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

  • Ensure internal customers are kept informed at all stages of progress with regard to machine faults.

  • To carry out Pre Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.

  • Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.

  • Assist the project team when required with machine installs and gaming floor moves.

  • To adhere to company SLA targets in relationship to gaming equipment repairs.

  • To provide service and customer support to our casinos.

  • To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

 

Personal Skills & Experience

  • Ability to be self-motivated.

  • Be a problem solver.

  • A self-starter able to work autonomously yet also a team player.

  • Have extensive knowledge of gaming equipment.

  • Have great communications skills.

  • Basic understanding electronics.

  • Good computer skills with knowledge of Microsoft office products.

  • Ability to form strong working relationships across the business.

 

Working Hours

40 hours minimum per week – as necessary to meet business demands.

Extensive UK travel with overnight stays should be expected.

To discover more contact Steven Jackson on steven@grs-recruit.com

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(Position Filled) Project Technician - Midlands - £30K

Job Title:               (Position Filled) Project Technician – Nationwide

Salary:                   £30K

Location:               Midlands (National Role)

 

The Company

  • Due to increased success a leading Gaming Company is seeking a talented Project Technician to join their Gaming Product Support team.

  • The successful candidate will provide service across all UK casinos with regard to installation, re-configuration and de-commissioning of live and electronic gaming products plus ancillary equipment.

  • Do you have experience working within the field of data infrastructure/hardware, or understand management software? If so, we would like to hear from you!

Job Role

  • Assist the Senior Project Technician with installation and re-location of network cabling, switches, cabinets, server racks, live gaming tables and gaming equipment.

  • To service and repair gaming equipment where necessary to the specified company standards.

  • To keep up to date with technological developments in both gaming equipment and the provision of the required data infrastructure.

  • To observe machine accounting and security procedures in the casinos where work is carried out.

  • To anticipate and report areas of security risk to their line manager.

  • To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

  • To adopt a pleasant, professional and positive manner with internal and external customers.

  • To ensure that tools and test equipment are kept in a serviceable condition

  • Understanding on how to install cat5 and cat6 data networks.

Key Skills/ Experience Required

  • To be flexible to the demands of the business with regards to work location.

  • This role involves extensive travel across the UK.

  • To have solid understanding of data infrastructure and the associated hardware.

  • Excellent communication skills over multiply platforms are necessary.

  • Have an understanding on project management software

  • Must have ability to work as an individual and as part of a small team.

To discover more contact Steven Jackson on steven@grs-recruit.com