(Position Filled) Electronic Gaming Technician, Casino - London

Job Title:                    (Position Filled) Electronic Gaming Technician - Casino

Location:                   London         

Introduction

• The role of gaming product technician is to provide technical support for the gaming equipment within our casinos.

• Focused on the London region.

Principal Accountabilities

• To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.

• To work with and report to the senior gaming product technician for the region on any ongoing issues.

• To observe all machine accounting systems and maintain security procedures relating to this.

• To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.

• To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

• Ensure internal customers are kept informed at all stages of progress with regard to machine faults.

• To carry out Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.

• Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.

• Assist the project team when required with machine installs and gaming floor moves.

• To adhere to company SLA targets in relationship to gaming equipment repairs.

• To provide service and customer support to our casinos.

• To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

Personal Skills & Experience

• Ability to be self-motivated.

• Be a problem solver.

• A self-starter able to work autonomously yet also a team player.

• Have extensive knowledge of gaming equipment.

• Have great communications skills.

• Basic understanding electronics.

• Good computer skills with knowledge of Microsoft office products.

• Ability to form strong working relationships across the business.

Working Hours

• 40 hours minimum per week – as necessary to meet business demands.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO SIMONA@GRS-RECRUIT.COM

(Position Filled) Service Technician - Northampton - £25K + Car & Benefits & Bonus

Job Title:              (Position Filled) Service Technician

Salary:                  £25K + Car & Benefits & Bonus

Location:             Northampton

Job Function

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Engineer / Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment.

Main Responsibilities and Key Tasks

Operational

• To service and maintain all gaming equipment and ancillary equipment in your venues.

• To complete all service calls, technical updates and maintenance works.

• To assist with Gaming machine installations and removals.

• Develop and support communication lines with operations, management and third parties to aid effective information flow.

• To attend technical training courses from third party suppliers.

• To provide service cover outside of the normal working area when required.

Customer Service

• To promote the company in a positive manner when interacting with customers.

• To ensure that your presentation, work and approach reflects well upon the company.

• To carry out your role in a polite and courteous manner.

• To promote the concept of teamwork to enhance business opportunities and achievement.

Security

• To follow and adhere to the machine key policy.

• To ensure that procedures relating to security of cash are upheld when visiting venues.

Administration

• To ensure all Company equipment is maintained in a good condition and properly accounted for.

• To complete expense & mileage sheets in accordance with company policy/guidelines.

• To adhere to the company car policy.

• To order and return all gaming machine replacement parts in the time specified by each manufacturer.

Required Skills

• Preferred experience within a relevant industry.

• Ability to work with minimal supervision.

• Preferred experience in basic networking protocols.

• Good keyboard skills and intermediate level PC skills including excel.

• Ability to learn new techniques and skills.

Requirements

• To carry out any other reasonable duties and requests as required.

• To ensure that personal conduct is at all times of a manner that reflects favourably on the you and the company and that a presentable appearance is maintained at all times.

• To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.

• To ensure a good working environment is established in order to obtain the maximum commitment of staff.

Health and Safety

• To adhere to all company health and safety practices and procedures ensuring that safety of employees and the customer is protected.

• In the event of health and safety issues arising, ensure appropriate action is taken through the company’s health and safety representative or external agencies where appropriate.

Communication

• To attend meetings and reviews as and when required.

• Ensure communication is accurate and in line with our policies on data protection.

• Ensure all confidential information accessed in your role is protected and not disclosed.

To discover more about the opportunity please send your CV to steven@grs-recruit.com

(Position Filled) Field Service Engineer - Midlands - £22K - £24K

Job Title:                    (Position Filled) Field Service Engineer

Salary:                        £22K - £24K

Location:                   Midlands

Introduction

• The role of Field Service Engineer is to provide technical support for the gaming equipment within our casinos.

• The role requires extensive travel all over the UK but will principally be focused to a single region – The Midlands

Principal Accountabilities

• To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.

• To work with and report to the senior gaming product technician for the region on any ongoing issues.

• To observe all machine accounting systems and maintain security procedures relating to this.

• To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.

• To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

• Ensure internal customers are kept informed at all stages of progress with regard to machine faults.

• To carry out Pre Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.

• Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.

• Assist the project team when required with machine installs and gaming floor moves.

• To adhere to company SLA targets in relationship to gaming equipment repairs.

• To provide service and customer support to our casinos.

• To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

Personal Skills & Experience

• Ability to be self-motivated.

• Be a problem solver.

• A self-starter able to work autonomously yet also a team player.

• Have extensive knowledge of gaming equipment.

• Have great communications skills.

• Basic understanding electronics.

• Good computer skills with knowledge of Microsoft office products.

• Ability to form strong working relationships across the business.

Working Hours

40 hours minimum per week – as necessary to meet business demands.

Extensive UK travel with overnight stays should be expected.

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Project Technician - Midlands - £30K

Job Title:               (Position Filled) Project Technician – Nationwide

Salary:                   £30K

Location:               Midlands (National Role)

The Company

• Due to increased success a leading Gaming Company is seeking a talented Project Technician to join their Gaming Product Support team.

• The successful candidate will provide service across all UK casinos with regard to installation, re-configuration and de-commissioning of live and electronic gaming products plus ancillary equipment.

• Do you have experience working within the field of data infrastructure/hardware, or understand management software? If so, we would like to hear from you!

Job Role

• Assist the Senior Project Technician with installation and re-location of network cabling, switches, cabinets, server racks, live gaming tables and gaming equipment.

• To service and repair gaming equipment where necessary to the specified company standards.

• To keep up to date with technological developments in both gaming equipment and the provision of the required data infrastructure.

• To observe machine accounting and security procedures in the casinos where work is carried out.

• To anticipate and report areas of security risk to their line manager.

• To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

• To adopt a pleasant, professional and positive manner with internal and external customers.

• To ensure that tools and test equipment are kept in a serviceable condition

• Understanding on how to install cat5 and cat6 data networks.

Key Skills/ Experience Required

• To be flexible to the demands of the business with regards to work location.

• This role involves extensive travel across the UK.

• To have solid understanding of data infrastructure and the associated hardware.

• Excellent communication skills over multiply platforms are necessary.

• Have an understanding on project management software

• Must have ability to work as an individual and as part of a small team.

To discover more contact Steven Jackson on steven@grs-recruit.com