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Casino Manager job

(Position Filled) Vice President of Table Games - $90K - $110K + Benefits + Bonus

Job Title:                     (Position Filled) Vice President of Table Games

Salary:                        $90K - $110K + Benefits + Bonus

 

 

Job Description

  • This position will be responsible for the coordination, administration, and direction of table games operations.

  • The strategic vision for the department and provide leadership and planning for budgets, revenue management, guest service and staffing.

Duties & responsibilities

  • Regularly reports to the Chief Operating Officer any operational, customer, or employee problems of the department.

  • Plans and establishes operational goals, marketing strategies, and budgets to support revenue and maximise profit margins.

  • Develops the department fiscal year budget, capital expenditures for the upcoming year and staffing equivalents

  • Monitors and analyses forecasts, budgets, costs and operating results

  • Ensures high level of guest service, revenue generation, and cost control by effective and efficient scheduling of shifts

  • Partners with Marketing & Guest Services to establish and maintain contact with VIP players; participates in contacting inactive players; and participates in special events

  • Maintains knowledge and application of all written/internal controls and procedures within the department and casino.

  • Assists in the gaming audits and responds accordingly to any noted exceptions.

  • Investigates reports of variances and takes appropriate action in accordance with company and departmental policies and procedures, as necessary.

  • Reviews standard operating procedures to uphold strict adherence to ensure compliance with all local regulations.

  • Directs and manages table games supervisors and managers responsible for the management and support of the table games staff.

  • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.

  • Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews

  • Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness.

  • Assists in the planning and implementation of special events for the casino.

Qualifications

  • Bachelor’s degree is preferable

  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.

  • Maintain consistent adherence to the Company’s guest service standards

  • Be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives

  • Must be able to work varied shifts, including weekends and holidays

Specific Position Requirements

  • 10 years table gaming operations experience in a managerial role required

  • Must demonstrate ability in counselling and developing subordinates.

  • Comprehensive knowledge of table games and all related support technology

  • Demonstrate organisational skills and the ability to coordinate the completion of multiple projects and assignments simultaneously

  • Strong financial acumen relative to business metrics including labour, revenues, budgets, and capital expenditures

  • Critical thinking and decision-making skills

  • Ability to handle a significant number of guests with outstanding guest service skills.

  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines

Remuneration Package/Salary

  • USD 90,000 p.a. (after taxes)

  • Staff benefits

  • 36 calendar days paid vacation per year

  • Relocation allowance

  • Housing allowance

  • Children education allowance

  • Medical insurance

  • One round trip air tickets for home leave per year

  • Discretionary performance-related bonus

 

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Casino Manager - £26.5K - SW England

Job Title:                     (Position Filled) Casino Manager

Location:                    SW England

Salary:                        £26.5K

 

The Role:

  • A leading UK Casino Operator are seeking a talented Casino Manager to assist in the creation of a welcoming, friendly and inclusive gaming environment whilst overseeing all operations accurately, efficiently and in line with procedures, legal requirements and protecting company assets
  • Responsible for the running of all aspects of the club including liaising with Head Office Departments and external service providers on behalf of the General Manager

Main Responsibilities:

  • Support and assist the General Manager in all aspect of their role including meetings discussing the financial analytical performance of the business, the development and implementation of strategies to improve targets and results
  • Lead or attend meetings to assist in implementing agreed business and marketing strategies, take part in financial trend analysis and report on your specific department or commercial responsibility
  • Accountable for all casino activity whilst on shift and may be given a specific department or commercial responsibility at the discretion of the General Manager, on a rotating or permanent basis. This will include work schedules and all associated responsibilities
  • Facilitate the smooth running of all operations in line with business needs, including the opening/closing/staff allocation and supervision of all departments, ensuring that gaming is dealt in line with Gaming Manual standards, standard operating procedures and that the products and services of all departments, comply with all company policy, processes and procedures. Including the training, correction or guidance of staff when necessary
  • Accountable for all casino activity whilst on shift and may be given a specific department or commercial responsibility at the discretion of the General Manager, on a rotating or permanent basis. This will include work schedules and all associated responsibilities
  • Oversee the maintaining of all gaming/cash desk records and documentation, informing the General Manager of any significant changes in patterns of play, cash drop, winning or losing by patrons
  • Deal in the settlement of customer disputes
  • Inform the General Manager of any mistakes, suspicious transactions or activities, in line with all reporting procedures
  • Robustly enforce the Gambling Act 2005, the Licensing Conditions and Codes of Practice and Industry practice and rules of the games
  • Robustly enforce the licensing objectives
  • Robustly enforce the Anti-Money Laundering regulations
  • Adhering to all company Health & Safety policies and procedures
  • Maintain a high level of personal hygiene and appearance in line with company standards as laid out in the company staff handbook
  • Communicate positively with colleagues and customers alike
  • Maintain the confidentiality of customer and company information at all times
  • Ensure a full knowledge of all current products and promotions offered by the company and actively promote these to our customers

Key Requirements:

  • A valid Personal Managers Licence (PML) issued by the Gambling Commission
  • Minimum of 5 years of gaming experience
  • Legal right to work in the UK

Essential Skills:

  • Customer service orientated
  • Work as a team player
  • Take instruction from senior members of staff
  • Willingness to learn new skills
  • Remain calm under pressure when dealing with difficult situations

Communication Skills:

  • Actively listen
  • Positive, open body language
  • Excellent interpersonal skills

Technical Skills:

  • Make quick, mental calculations
  • Good manual dexterity
  • Basic computer skills
  • Working knowledge of all related systems and programmes
  • Attend courses in relation to your duties as required

Supervisory Skills:

  • Give instruction
  • Manage conflict
  • Be fair, impartial and consistent in any decision making process
  • The mentoring and development of your team

Management Skills:

  • Excellent time management
  • Utilise leadership and motivational skills to maximise employee productivity and satisfaction
  • Take a lead role in employee relation activities
  • Financial awareness of day to day activity and performance of the business

 

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Casino Manager - £26,500 + Bonus & Benefits - Wales

Job Title:                     (Position Filled) Casino Manager

Location:                    Wales

Salary:                        £26,500 + Bonus & Benefits

 

The Company

A leading UK Casino Operator is seeking an accomplished Casino Manager to assist and support the GM of an already successful Casino in achieving the highest possible standards in the overall operation of the Casino.

The Role:

Staff Management

  • Take overall control of the operations in the Casino in the absence of senior management.
  • To continually drive improved performance for the whole team by providing support, feedback and coaching.
  • To uphold a fair and consistent approach in the carrying out of disciplinary and grievance
  • procedures at all times in a timely manner according to company process and current
  • legislation.
  • Conducting appraisals and to help and assist underperforming reports and recommend remedial disciplinary action as and when required
  • To create by example an environment which all staff will work as a team.

Customer Service

  • To ensure the highest possible standards of customer service are developed and provided by courteous and technically competent staff in all departments of the units.
  • Empower your teams to continually look for ways to develop the product and service delivered.

Training and Development

  • To continually review employee performance and provide direct feedback and coaching where required.
  • To ensure all new hires have an appropriate induction process which includes regular
  • performance reviews and concludes with a formal confirmation review meeting
  • To participate in staff appraisal process carrying out individual employee appraisals within
  • predetermined timescales and setting clear objectives.

Compliance and Security

  • To ensure full compliance with company and legal procedures in all areas to include, for example, money laundering, gaming activity, health and safety, hygiene and fire regulations.

Required Skills

  • A highly motivated individual with an extensive, stable experience in gaming.
  • Exceptional interpersonal skills with peers, staff and senior management.
  • Capable of building strong, positive relationships with customers.
  • Confident in making decisions and working on one own autonomy
  • Be proactive, self-sufficient and able to work with minimal supervision.
  • Have a clear passion for quality and the customer experience.
  • Be capable of working independently or collectively.
  • Possess a dynamic, innovative, forward thinking approach.
  • A strong work ethic with a passion for exceeding expectations
  • PML qualification

 

To apply please send a copy of your CV to steven@grs-recruit.com

(Position Filled) Casino Manager - £32.5K - Midlands

Title:              (Position Filled) Senior Casino Manager

Location:      Midlands

Salary:          £32.5K

 

The Company

Global operator with a number of UK operations

Main Objectives of Job:

  • To support and assist the Venue Director in achieving the highest possible standard in the overall operation of the club and to ensure that the requirements of the Gambling Act, Health and Safety legislation and all company rules and procedures are complied with.
  • In addition to the duties and responsibilities listed the job holder is required to perform such other duties as may be assigned by senior management from time to time.

Working Hours:

  • Various shifts on a rolling rota, that includes weekends and night shifts with flexibility to provide service and contact at varying times dependant upon the needs of the business and the delivery of project work.

Main Duties:

Business Development

  • To have full awareness and assist with the efficient running of internal and external promotions.
  • To actively develop professional relationships with customers through regular direct contact and also by working in partnership with club and centrally based marketing and customer relations personnel.
  • To actively promote the player rewards and monogram programme.
  • Ensure accurate and timely player tracking and other such metrics are captured and sourced.

Supervision Of Gaming

  • Determine the appropriate staff numbers, associated personnel costs and skill levels required to effectively run the shift.
  • To maintain an overview of the gaming operation as a whole and to advise and coach the ACM roles on the most efficient running of the games as and when necessary.
  • Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities
  • To ensure disputes are handled promptly, efficiently and fairly.
  • To control and operate cheque cashing facilities up to delegation of authority level.
  • To relieve ACM’s as and when necessary.
  • To ensure gaming is conducted according to the Gambling Act, regulations and Company procedures.

Staff Management

  • To uphold a fair and consistent approach in the carrying out of disciplinary and grievance procedures at all times in a timely manner according to company process and current legislation.
  • To continually monitor levels of sickness, sickness costs and subsequent redeployment of staff or overtime to ensure the most cost effective usage of labour.
  • To monitor and take fair and consistent action in relation to employee conduct, absence and lateness issues.
  • To ensure the highest standards of appearance, personal grooming and hygiene are maintained by staff at all times.
  • To ensure individual staff needs are dealt with professionally and, when necessary, confidentially.

Training And Development

  • To continually review employee performance and provide direct feedback and coaching where required.
  • To ensure all new hires have an appropriate induction process which includes regular performance reviews and concludes with a formal confirmation review meeting
  • To participate in staff appraisal process carrying out individual employee appraisals within predetermined timescales and setting clear objectives.
  • To identify and initiate the training of ACM’s and oversee the identification of gaming staff’s training needs.
  • To actively recruit new team members using the most appropriate recruitment process and panel interviews.

Customer Service

  • To ensure the highest possible standards of customer service are developed and provided by courteous and technically competent staff in all departments of the units.
  • To lead by example in relation to displaying the four key behaviours of the Customer Service model.
  • To regularly observe and review individual employees levels of customer service, documenting such activity and providing appropriate feedback, coaching and support where required.
  • To actively assess day-to-day customer service needs and respond appropriately.
  • To positively support company wide customer service initiatives.

Teamwork and Communication

  • To uphold and support the carrying out of the units objectives.
  • To create by example an environment which all staff will work as a team.
  • To support by example the creation of an environment where all employees are encouraged to put forward ideas and views to management which positively influence the performance of the unit.
  • To support 2 way communication through effective contribution to management meetings and the holding of regular departmental meetings and Employee/Staff Forum meetings and events.

Property Management

  • To ensure that the appearance of the entire premises is maintained to a high standard at all times and ensure any maintenance requirements are reported and promptly actioned.

Compliance And Security

  • To ensure full compliance with company and legal procedures in all areas to include, for example, money laundering, gaming activity, health and safety, hygiene and fire regulations.
  • To liaise with the security department to ensure general security, monitoring, health and safety regulations and fire evacuation procedures are complied with.
  • To ensure all licensing laws are complied with and breaches are reported and the appropriate action taken.
  • To identify and investigate breaches of gaming security in accordance to company policy.
  • As and when required liaise with external regulatory bodies and advise senior management accordingly.
  • To carry out checks of gaming equipment and ensure it is properly maintained.

Required Skills:

  • A highly motivated individual with an extensive, stable experience in gaming.
  • Exceptional interpersonal skills with peers and subordinates and senior management.
  • Be able to build strong, positive relationships with customers.
  • Be self disciplined, organized and efficient with administrative tasks.
  • Naturally methodical and attentive to detail.
  • Be proactive, self-sufficient and able to work with minimal supervision.
  • Have substantial experience of people management.
  • Have a clear passion for quality and the customer experience.
  • Be capable of working independently or collectively.
  • Posses a dynamic, innovative, forward thinking approach.
  • A high level of personal integrity.
  • A strong work ethic with a passion for exceeding expectations.
  • Show respect and appreciation to all.
  • Encourage and contribute toward a culture that supports everyone to be the best that they can be.

Required Qualifications:

  • PML qualification

 

To discover more contact Steven Jackson on steven@grs-recruit.com

 

(Position Filled) Assistant Casino Manager - London - £40K - £45K

Job Title:                   (Position Filled) Assistant Casino Manager

Salary:                       £40K - £45K  

Location:                   London

 

The Company

A leading Casino Operator in the UK is seeking an Assistant Casino Manager to support and assist the General Manager and Casino Managers in achieving the highest standards in the overall operation of the casino.

The Role

  • Take overall control of the operations in the Casino in the absence of senior management.
  • Otherwise to support and assist senior management to ensure customer service and operational standards are kept to the highest level, while ensuring the operation is compliant.
  • A strongly visible leadership style is key.

Operational

  • You are able to provide insight during discussions of the business at management meetings, including discussions of a commercial, procedural or people management nature.
  • That gaming is fully compliant to the rules of the games, company procedures and relevant legislation.
  • Ensure that at all times the club has the optimum level of suitably experienced staff.
  • Excellent communications are developed and encouraged throughout the casino.
  • Supervise all team members and ensure that standards of inspecting and dealing required are adhered to.
  • Ensure that all gaming equipment is functioning properly, ensure the maintenance of adequate floats and maintain an hourly report sheet with casino results and cash drop. 
  • Assist with the supervision of count procedures.
  • Notify senior management immediately of any disputes that cannot be settled on the casino floor and of any customer requests that cannot be similarly settled.
  • To support the management team in the delivery of promotions and events, helping to drive profitable admissions.

People Management

  • To continually drive improved performance for the whole team by providing support, feedback and coaching.
  • Conducting appraisals and to help and assist underperforming reports and recommend remedial disciplinary action as and when required
  • Conduct disciplinaries and grievance hearings at the request of senior management.

Customer Service

  • Empower your teams to continually look for ways to develop the product and service delivered.
  • To resolve customer complaints using all available information, reaching decisions that treat customers consistently and fairly.
  • Place a high priority on good customer relations on the casino floor.  This duty includes having a good knowledge of players, their gaming methods, performance at the tables and their status in relation to cheque encashment
  • To proactively encourage customer loyalty by driving and promoting the Company's loyalty scheme, whilst ensuring your teams are also engaged with the process.

Compliance and Security

  • To ensure full compliance with company and legal procedures in all areas to include, for example, money laundering, gaming activity, health and safety, hygiene and fire regulations.
  • To ensure all licensing laws are complied with and any breaches reported promptly through the required reporting procedures.
  • To have a good knowledge of all forms of fraudulent behaviour in casinos.

Required Skills & Behaviours:

  • A highly motivated individual with an extensive, stable experience in gaming.
  • Constantly demonstrates a positive and upbeat attitude.
  • Understands the concepts of profit and loss, cash flow and cost control.
  • Exceptional interpersonal skills with peers and subordinates, plus senior management.
  • Able to develop strong, positive and engaging relationships with customers.
  • Experience in dealing with people management situations.
  • Organized and efficient with administrative tasks.
  • Methodical and attentive to detail
  • Proactive, self-sufficient and able to work with minimal supervision.
  • Has a passion for quality and customer service.
  • Capable of working independently or collectively.
  • A dynamic, forward thinking approach.
  • Solutions focused approach.
  • Ability to critically analyse commercial, people and operational situations and offer viable solutions to issues and opportunities.
  • A high level of personal integrity.
  • A strong work ethic with a passion for exceeding expectations.
  • Show respect and appreciation to all.
  • Encourage and contribute toward a culture that supports everyone to be the best that they can be.
  • You will hold a PML

 

To discover more contact Steven Jackson on steven@grs-recruit.com