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Casino Manager Wales

(Position Filled) Casino Manager - £26.5K - Wales

Job Title:                     (Position Filled) Casino Manager

Location:                    Wales

Salary:                        £26.5K


The Role:

  • A leading UK Casino Operator are seeking a talented Casino Manager to assist in the creation of a welcoming, friendly and inclusive gaming environment whilst overseeing all operations accurately, efficiently and in line with procedures, legal requirements and protecting company assets
  • Responsible for the running of all aspects of the club including liaising with Head Office Departments and external service providers on behalf of the General Manager

Main Responsibilities:

  • Support and assist the General Manager in all aspect of their role including meetings discussing the financial analytical performance of the business, the development and implementation of strategies to improve targets and results
  • Lead or attend meetings to assist in implementing agreed business and marketing strategies, take part in financial trend analysis and report on your specific department or commercial responsibility
  • Accountable for all casino activity whilst on shift and may be given a specific department or commercial responsibility at the discretion of the General Manager, on a rotating or permanent basis. This will include work schedules and all associated responsibilities
  • Facilitate the smooth running of all operations in line with business needs, including the opening/closing/staff allocation and supervision of all departments, ensuring that gaming is dealt in line with Gaming Manual standards, standard operating procedures and that the products and services of all departments, comply with all company policy, processes and procedures. Including the training, correction or guidance of staff when necessary
  • Accountable for all casino activity whilst on shift and may be given a specific department or commercial responsibility at the discretion of the General Manager, on a rotating or permanent basis. This will include work schedules and all associated responsibilities
  • Oversee the maintaining of all gaming/cash desk records and documentation, informing the General Manager of any significant changes in patterns of play, cash drop, winning or losing by patrons
  • Deal in the settlement of customer disputes
  • Inform the General Manager of any mistakes, suspicious transactions or activities, in line with all reporting procedures
  • Robustly enforce the Gambling Act 2005, the Licensing Conditions and Codes of Practice and Industry practice and rules of the games
  • Robustly enforce the licensing objectives
  • Robustly enforce the Anti-Money Laundering regulations
  • Adhering to all company Health & Safety policies and procedures
  • Maintain a high level of personal hygiene and appearance in line with company standards as laid out in the company staff handbook
  • Communicate positively with colleagues and customers alike
  • Maintain the confidentiality of customer and company information at all times
  • Ensure a full knowledge of all current products and promotions offered by the company and actively promote these to our customers

Key Requirements:

  • A valid Personal Managers Licence (PML) issued by the Gambling Commission
  • Minimum of 5 years of gaming experience
  • Legal right to work in the UK

Essential Skills:

  • Customer service orientated
  • Work as a team player
  • Take instruction from senior members of staff
  • Willingness to learn new skills
  • Remain calm under pressure when dealing with difficult situations

Communication Skills:

  • Actively listen
  • Positive, open body language
  • Excellent interpersonal skills

Technical Skills:

  • Make quick, mental calculations
  • Good manual dexterity
  • Basic computer skills
  • Working knowledge of all related systems and programmes
  • Attend courses in relation to your duties as required

Supervisory Skills:

  • Give instruction
  • Manage conflict
  • Be fair, impartial and consistent in any decision making process
  • The mentoring and development of your team

Management Skills:

  • Excellent time management
  • Utilise leadership and motivational skills to maximise employee productivity and satisfaction
  • Take a lead role in employee relation activities
  • Financial awareness of day to day activity and performance of the business


To discover more contact Steven Jackson on

(Position Filled) Casino Manager - £26,500 + Bonus & Benefits - Wales

Job Title:                     (Position Filled) Casino Manager

Location:                    Wales

Salary:                        £26,500 + Bonus & Benefits


The Company

A leading UK Casino Operator is seeking an accomplished Casino Manager to assist and support the GM of an already successful Casino in achieving the highest possible standards in the overall operation of the Casino.

The Role:

Staff Management

  • Take overall control of the operations in the Casino in the absence of senior management.
  • To continually drive improved performance for the whole team by providing support, feedback and coaching.
  • To uphold a fair and consistent approach in the carrying out of disciplinary and grievance
  • procedures at all times in a timely manner according to company process and current
  • legislation.
  • Conducting appraisals and to help and assist underperforming reports and recommend remedial disciplinary action as and when required
  • To create by example an environment which all staff will work as a team.

Customer Service

  • To ensure the highest possible standards of customer service are developed and provided by courteous and technically competent staff in all departments of the units.
  • Empower your teams to continually look for ways to develop the product and service delivered.

Training and Development

  • To continually review employee performance and provide direct feedback and coaching where required.
  • To ensure all new hires have an appropriate induction process which includes regular
  • performance reviews and concludes with a formal confirmation review meeting
  • To participate in staff appraisal process carrying out individual employee appraisals within
  • predetermined timescales and setting clear objectives.

Compliance and Security

  • To ensure full compliance with company and legal procedures in all areas to include, for example, money laundering, gaming activity, health and safety, hygiene and fire regulations.

Required Skills

  • A highly motivated individual with an extensive, stable experience in gaming.
  • Exceptional interpersonal skills with peers, staff and senior management.
  • Capable of building strong, positive relationships with customers.
  • Confident in making decisions and working on one own autonomy
  • Be proactive, self-sufficient and able to work with minimal supervision.
  • Have a clear passion for quality and the customer experience.
  • Be capable of working independently or collectively.
  • Possess a dynamic, innovative, forward thinking approach.
  • A strong work ethic with a passion for exceeding expectations
  • PML qualification


To apply please send a copy of your CV to