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Casino Manager Vacancy

(Position Filled) Assistant General Manager - Casino - London

Job Title:  (Position Filled) Assistant General Manager

Location : London

 

The Company

This growing Casino Company are seeking an experienced operational professional to join the team of four existing Assistant General Managers (AGM’s) for their large London site.

The Role

The AGM will be the senior front of house point of contact for all stake-holders or other interested parties whilst they are on shift. The AGM team have a visible presence and will need to be high profile throughout the property in all customer facing areas.

Responsibilities

  • A relentless focus on exceptional customer service levels
  • Liaising with customers, staff, directors and other senior employees of the company, contractors or suppliers, representatives of the landlord, any relevant regulatory body, licensing authority, police or other emergency services, and members of the local Council as examples.  
  • Ensuring that the Casino operates as smoothly and efficiently as possible and that all customers have an enjoyable and satisfying experience.
  • Minimising risk to the business and self by ensuring operations and personal license commitments are carried out in accordance with legislative regulations.
  • Fostering a professional and ethical working culture across a diverse workforce and customer base.

Requirements

  • 2 years senior Management experience, preferably in a Casino, Hospitality, Retail or Service environment.
  • Holds or is eligible to hold a PML
  • Holds or is eligible to hold a Personal Liquor License
  • Acute understanding of the responsible sale of alcohol
  • Extensive knowledge and experience of service industry and service culture
  • Solid understanding of leadership and management practices

 

To Apply please send your CV to steven@grs-recruit.com

(Position Filled) Casino Manager - £25K

Job Title:                   (Position Filled) Casino Manager
Location:                    North East England
Salary:                        £25K + Bonus + Benefits + Tips

 

The Role

  • To support and assist the Casino in achieving the highest possible standards in the overall operation of the club whilst ensuring all policy and procedure are complied with

Supervision of Gaming

  • Determine the appropriate staff numbers, associated personnel costs and skill levels required to effectively run the shift.
  • Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities
  • To ensure disputes are handled promptly, efficiently and fairly.
  • To ensure gaming is conducted according to the Gambling Act, regulations and Company procedures.

Management of Staff

  • To be fair and consistent in all matters and procedures at all times.
  • To monitor levels of sickness, sickness costs and subsequent redeployment of staff or overtime to ensure the most cost effective usage of labour. 
  • To manage and take reasonable and consistent action in relation to employee conduct, absence and lateness issues. 
  • To ensure the highest standards of appearance, personal grooming and hygiene are maintained by staff at all times. 
  • To ensure individual staff needs are dealt with professionally and, when necessary, confidentially.

Customer Service

  • To ensure the highest attainable standards of customer service are delivered at all times.
  • To actively assess day-to-day customer service needs and respond appropriately.

 Compliance and Security

  • To maintain compliance with company and legal procedures in all areas.
  • This includes money laundering, gaming activity, health and safety, hygiene and fire regulations.
  • To liaise with the security department to ensure general security, monitoring, health and safety regulations and fire evacuation procedures are complied with.
  • To ensure all licensing laws are complied with and breaches are reported and the appropriate action taken.
  • To identify and investigate breaches of gaming security in accordance to company policy.
  • To carry out checks of gaming equipment and ensure it is properly maintained.

Required Skills

  • A highly motivated individual with at least 3 years Casino Management experience.
  • Exceptional interpersonal and communication skills
  • Build strong, positive relationships with customers.
  • Be self-disciplined, organized and efficient.
  • Be proactive, self-sufficient and able to work with minimal supervision.
  • Have substantial experience of managing people and teams.
  • Have a passion for delivering an exceptional customer experience.
  • Possess a dynamic, innovative, forward thinking approach. 
  • A high level of personal integrity
  • A strong work ethic with a passion for exceeding expectations
  • PML qualification

To apply please send your CV to steven@grs-recruit.com

(Position Filled) Casino Manager - £25K - SW England

 

Job Title:              (Position Filled) Casino Manager
Salary:                   £24K - £25K + Benefits + Bonus + Tips
Location:              SW England

The Role

  • A leading UK Casino Operator are seeking a talented Casino Manager to assist in the creation of a welcoming, friendly and inclusive gaming environment whilst overseeing all operations accurately, efficiently and in line with procedures, legal requirements and protecting company assets
  • Responsible for the running of all aspects of the club including liaising with Head Office Departments and external service providers on behalf of the General Manager

Main Responsibilities

  • Support and assist the General Manager in all aspect of their role including meetings discussing the financial analytical performance of the business, the development and implementation of strategies to improve targets and results
  • Lead or attend meetings to assist in implementing agreed business and marketing strategies, take part in financial trend analysis and report on your specific department or commercial responsibility
  • Accountable for all casino activity whilst on shift and may be given a specific department or commercial responsibility at the discretion of the General Manager, on a rotating or permanent basis.
  • This will include work schedules and all associated responsibilities
  • Facilitate the smooth running of all operations in line with business needs, including the opening/closing/staff allocation and supervision of all departments, ensuring that gaming is dealt in line with Gaming Manual standards, standard operating procedures and that the products and services of all departments, comply with all company policy, processes and procedures.
  • Including the training, correction or guidance of staff when necessary
  • Accountable for all casino activity whilst on shift and may be given a specific department or commercial responsibility at the discretion of the General Manager, on a rotating or permanent basis.
  • This will include work schedules and all associated responsibilities
  • Oversee the maintaining of all gaming/cash desk records and documentation, informing the General Manager of any significant changes in patterns of play, cash drop, winning or losing by patrons
  • Deal in the settlement of customer disputes
  • Inform the General Manager of any mistakes, suspicious transactions or activities, in line with all reporting procedures
  • Robustly enforce the Gambling Act 2005, the Licensing Conditions and Codes of Practice and Industry practice and rules of the games
  • Robustly enforce the licensing objectives
  • Robustly enforce the Anti-Money Laundering regulations
  • Adhering to all company Health & Safety policies and procedures
  • Maintain a high level of personal hygiene and appearance in line with company standards as laid out in the company staff handbook
  • Communicate positively with colleagues and customers alike
  • Maintain the confidentiality of customer and company information at all times
  • Ensure a full knowledge of all current products and promotions offered by the company and actively promote these to our customers

Key Requirements

  • A valid Personal Managers Licence (PML) issued by the Gambling Commission
  • Minimum of 5 years of gaming experience
  • Legal right to work in the UK

Essential Skills

  • Customer service orientated
  • Work as a team player
  • Take instruction from senior members of staff
  • Willingness to learn new skills
  • Remain calm under pressure when dealing with difficult situations

Communication Skills

  • Actively listen
  • Positive, open body language
  • Excellent interpersonal skills

Technical Skills

  • Make quick, mental calculations
  • Good manual dexterity
  • Basic computer skills
  • Working knowledge of all related systems and programmes
  • Attend courses in relation to your duties as required

Supervisory Skills

  • Manage conflict
  • Be fair, impartial and consistent in any decision making process
  • The mentoring and development of your team

Management Skills

  • Excellent time management
  • Utilize leadership and motivational skills to maximise employee productivity and satisfaction
  • Take a lead role in employee relation activities
  • Financial awareness of day to day activity and performance of the business

 

To apply please send your CV to steven@grs-recruit.com