Job Title: (Position Filled) Surveillance Engineer
Salary: £35K - £45K
Location: London
The Company
A leading Land Based Casino operator is seeking a talented and experienced CCTV/Surveillance Engineer.
The Role
Surveillance Engineer is accountable the functionality of the surveillance department equipment.
Providing swift and effective surveillance technical solutions for the operations across the sites.
This position will analyse, investigate and provide accurate advice on all technological troubleshooting to the party in need.
This position will also respond to emergency situations by providing coverage and communicating with relevant departments to ensure the safety of patrons, staff and the business.
This role requires a high level of confidentiality - safeguarding business, financial, staff and patron information.
The Surveillance Engineer is to ensure the delivery of exceptional customer service and minimise risk.
Key Accountabilities
Customer Service
Ensure the improved quality and consistency of customer service delivery.
Provide technical support for managers and surveillance to conduct reviews and live monitoring for all business departments.
Commitment to delivering a customer service support experience which is in line with the Company service values.
Leads by example in delivering an appropriately tailored commentary and service experience to every customer.
Is a role model in displaying positive professional behaviours.
Develops ability to build internal and external customer relationships.
Liaise and work productively and efficiently with external service providers.
Provide recommendations regarding improvements and cost savings to operational surveillance support strategy
Assist in the delivery / implementation of Surveillance systems
Provide training on specific Surveillance systems
Manage and ensure effective user support on all local Surveillance systems and applications.
Assist and ensure effective maintenance/administration on all Surveillance hardware.
Department Responsibilities
Ensures that the role is compliant with business expectation.
Manage all aspects of local Surveillance systems issues and fault resolution.
Assist in any new local Surveillance hardware and Software installations or changes.
Assist in the auditing of Surveillance hardware
Maintain the Surveillance systems requirements in relation to the overall Business Strategy and Business Objectives.
Provide first response support to emergency alarms providing CCTV coverage and radio.
Review and archive footage using the Dallmier and FAST image retrieval applications.
Work with Network Layer 2 and 3.
Show understanding of VMS exposure (Luxriot preferable).
Familiarity with Microsoft Server 2016 usage.
Responsible for maintaining Door Access system programmes
Consistently demonstrate ability to explain lens types, shutter speed and iris configuration in the context of different CCTV video and audio requirements.
Display a comprehensive understanding of Casino Protection expectations.
Perform all administrative duties as required including the relevant and timely communication to operational management of issues, incidents, policy and procedures and business unit initiatives
Teamwork
Fosters a professional and ethical working culture applied appropriately across a diverse workforce and customer base.
Demonstrates the ability to work as part of a team with both operational staff and managers.
Has the ability to both reactively and proactively manage situations.
Fosters and demonstrates a communication style that is conducive to a positive employee satisfaction environment.
Shows ability and the integrity to work without direct supervision.
Compliance
Minimise risk to business and self by ensuring operations are carried out in accordance with legislative regulations.
Identify any potential Surveillance system issues, escalate and resolve.
Ensure the security of Surveillance system is maintained and not compromised.
Maintain and observe all company Surveillance policies and procedures.
Provide weekly / monthly reports on key issues and projects.
Ensure that adequate Quality Assurance is undertaken and take full responsibility for the quality of work produced / undertaken.
Proactively improve identification and minimisation of workplace hazards.
Ensure the upkeep of records of the training delivered to staff is maintained.
Daily demonstrates legislative compliance, adherence to and knowledge of:
Surveillance & IT Operating Procedures
Responsible Gaming
Anti-Money Laundering
Data Protection
Health & Safety
Skills and Knowledge
Essential
Minimum of 3 years Surveillance Technical Support experience
Desirable
Experience of working with Network Layer 2 and 3
Significant VMS exposure - Luxriot preferable
Door Access system experience
Active Directory experience
Project Management experience including the ability to multi-manage different tasks eg design, planning, install and maintenance
An IPAF licence and Ladder training qualification
Knowledge
Excellent understanding of compliance and security issues
The ability to explain lens types, shutter speed and iris configuration in the context of different CCTV video and audio requirements.
Familiarity with Microsoft Server 2016 usage.
Understanding of importance and value of customer service standards.
Skills
Technically minded
Customer support focused
Ability for independent working in a fast paced, high volume environment.
Organised and efficient approach to work
Attention to detail
Personal Characteristics
Is a team player
Articulate & confident communicator
Courteous & professional
Additional Information
The role functions in a business that operates as a 24/7 business, as such flexibility is required by the incumbent.
There may also be a limited requirement for travel to other sites in the Estate.
To discover more contact Steven Jackson on steven@grs-recruit.com