Job Title: Player Protection Lead & Compliance Officer
A leading Casino Operator is seeking a dedicated and conscientious Player Protection Expert/Compliance Officer, to positively impact and improve their already gold standard approach.
Key Areas of Role
Compliance, Audit & Regulation
Objectives & Goals
Supporting the Compliance Director in designing, implementing and maintaining the corporate legal and compliance programme.
Responsible for the over-arching social responsibility/player protection element of the compliance programme, acting as subject matter expert on all related matters.
A key member of the Compliance team, providing proactive and commercially astute advice to operational teams on matters of law and regulation of importance to the business
Objectives & Goals
Maintain and advance the flawless reputation of the casino.
Be an ambassador for the corporate model – “the 3 C’s” - Customer, Compliance and then Commercial; proactively seeking out opportunities to further embed compliance across the business
Provide accurate and timely legal/regulatory advice to staff at all levels of the organisation
The customer/member should always come first and expect:
To enjoy the experience
To be kept informed
To be treated with integrity
Be a person who is gaming at the correct level
You must ensure compliance with the Company's obligations in particular:
Under the Gambling Act 2005 and LCCP
In respect of Social Responsibility
Undertaking audit activity to assess adherence to agreed compliance policies and procedures
Participating in ad hoc and project work as required e.g. remediation projects, process enhancements etc.
Once the Company is satisfied with Customer and Compliance only then will we make a commercial decision.
Social responsibility & Player Protection
Support the Compliance Director in the development and implementation of the company’s social responsibility/player protection strategy, to ensure compliance with the licencing objectives
Manage the day to day oversight of customers and their play, to proactively identify those who require further scrutiny and assessment
Assist on the preparation of all documents relating to social responsibility/player protection including terms and conditions, materials for customers, aide memoires for staff etc.
Provide strategic insights via regular high-quality reporting to the executive team and key stakeholders in the business.
Build, maintain and grow networks across the company,
Act as an ambassador (internally and externally) in relation to our social responsibility/player protection programme
Represent the company in bodies and organisations and in some circumstances, on behalf of the Compliance Director, CEO when they are unable to attend
Maintain all social responsibility related content of the intranet and website; monitoring external data and reporting as needed.
Compliance, Audit & Regulation
Proactively monitor the Casino’s systems and processes, ensuring absolute compliance with both regulatory requirements and the company operating procedures.
Keep the Compliance Director fully informed of any breaches/ suspected breaches of procedure, any issues that have arisen or been raised by members of staff
Conduct monitoring and investigations regarding any potential conduct that violates compliance processes and procedures by any employee
Assist in both internal and external monitoring and audits, to proactively identify potential areas of weakness within the compliance programme.
Partner with employees, to ensure current and future compliance with law/regulation and any audit findings
Audit the delivery of regular training, awareness sessions, communication of recent enforcement activity etc. to help ensure staff maintain a high level of awareness about relevant law/regulation
Review and help draft internal policies and procedures
Provide commercially astute compliance advice to the wider business
Gather information for all regulatory returns, enabling the Compliance Director to submit accurate and timely information to the Gambling Commission
Collate documents necessary to support legal proceedings or litigation
Skills / Qualifications required:
Proactive self-motivated, ability to manage competing deadlines and complete tasks with minimal supervision
An enquiring mind, self-confident, who is not scared to challenge conventional wisdom from those who say “that’s just the way the gaming industry works”
Excellent numerical and analytical skills, able to analyse large data sets to formulate insight-led recommendations in a compelling way
Naturally organised with exceptional attention to detail
Excellent communication skills, verbal and written with ability to communicate to senior leaders
Ability to influence and demonstrate thought leadership, using data and insights
Confident in building and maintaining a large professional network with key stakeholders.
Able to prepare MI, KPIs and reports, for executive level readership and internal reporting systems
Expert knowledge of MS Office, including but not limited to the ability to manipulate data to create detailed MI and reports
Proficient in the reporting features of Excel, comfortable in creating, utilising and combining formulae to identify trends to produce comprehensive analysis and reports
Able to identify potential data sources which can be used to identify customers who may require further assistance
Able to interpret complex data and use this to present comprehensive MI and reporting to inform strategic decision making
Strong interpersonal skills, with the ability to interface with personnel on a broad range of areas of expertise and various levels within the organisation
Excellent communication skills with a demonstrable ability to communicate persuasively with internal and external stakeholders across the business in writing and in person, to assess, document, monitor report, develop, coordinate and implement various improvements to compliance activities
Confidence in acting as ambassador for the company
Proactive problem solver, who can confidently assess risks and regulatory concerns and identify proactive and commercial solutions enabling the company to maintain regulatory compliance.
Sound judgement, analytical skills and practicality, including the ability to gather information and synthetize it to identify problems, trends and opportunities
Ability to conduct analyses and present data in a meaningful way
Strong analytical, attention to detail, project management and organisational skills
Organised, to plan and manage workload and competing deadlines
To discover more contact Steven Jackson on email@example.com