IT Manager - £42K – £52K - London

Job Title:                     IT Manager

Salary:                        £42K – £52K

Location:                    London


The Company

A leading Land Based Casino operator is seeking a talented and experienced IT Manager to take ultimate responsibility for the following…

Objectives & Goals

  • To carry out your duties to the highest standards of efficiency in accordance with company policies and procedures.

  • Achieve and maintain a good working knowledge of and be able to support the following computer systems:

    • IGS NEON Casino Management System

    • MICROS EPOS System

    • Microsoft Office 365

  • Ensure effective communication is achieved and maintained by you and with colleagues, management and other departments and with external suppliers.

Role Activities


  • Ensure optimal ‘uptime’ / availability of gaming tables for customers through proactive management of the IT related infrastructure:

    • WiFi network

    • iPads and related Table/Gaming Management Apps

    • Baccarat Shoes

    • Billboard screens and keypad controls

    • Table PC units

    • Network switches and cabling

    • Casino Management System (IGS NEON)

  • Occasionally assist club members and their guests with personal devices or IT issues, such as accessing the guest WiFi network, or web services

  • Support for Internal Customers:

  • Ensure adequate availability of technical support staff

    • Recruitment

    • Training

    • Rostering

    • Assessment of performance

  • Maintain system of logging all IT helpdesk jobs

  • Provide reports of resolution times and trends of related/common issues

  • Maintain in good working order all office PCs and peripheral devices, including printers

  • Ensure photocopier/printer/scanner units are well maintained

  • WiFi network

  • Network switches and cabling

  • Provide assistance to individual users to resolve queries or issues with use of physical equipment, hardware or software


  • Ensure compliance with Data Protection Act 2018 / General Data Protection Regulations GDPR (EU)

  • IT Systems Register

  • Maintaining the Data Permeation Map

  • Liaison with the Data Protection Officer (DPO) in line with the following:

    • Subject Access Request Policy and Procedure

    • Data Breach Escalation and Reporting Policy

    • Records Management and Retention Policy

    • Data and Information Classification Policy

    • Data Disposal Policy

    • Privacy Notices (Customer and Employee)

  • Information Asset Register

  • Disaster Recovery / Business Continuity

  • Cyber Essentials Plus

  • Accountable for Data Protection and Information Security Management in line with company policies, including but not limited to:

    • Access Management

    • BYOD Management

    • Password Management

    • Patch Management

    • Anti-Virus Management

    • Vulnerability Management

  • Join accountability with Human Resources for

    • New Starters, Movers and Leavers Policy

    • Clear Desk Policy

    • Acceptable Use Policy

    • Email Policy

    • Social Media Policy

  • Ensure comms room/s are kept clean and tidy, maintain an up-to-date diagram showing locations of physical equipment, cross referenced with IT asset register and physical labels

  • Attend periodic meetings of the Operational Risk Committee and Risk and Controls Group, completing any assigned tasks arising from these meetings in a timely manner and presenting updates concerning Information Governance


  • Access Management to IT systems

  • Ensuring the principal IT systems upon which the business depends are fully operational

  • Telephone systems

  • Mobile devices

  • Responsible for compiling and submission of the annual IT CAPEX and OPEX Budgets in line with strategic direction from the CEO and Directors of Gaming and Non-Gaming Operations

  • Management of the CAPEX and OPEX budgets in line with cashflow

  • Supplier Relations / KYV

  • Obtain comparable quotations to ensure optimal value for purchases of software, hardware, services, gaming equipment

  • Attend monthly Heads of Departments and Food & Beverage Meetings to provide an overview of the activities IT department, completing any assigned tasks arising from these meetings in a timely manner.


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(Position Filled) IT Technician - London - £30K + Benefits

Job Title:                    (Position Filled) IT Technician

Salary:                        £30K + Benefits

Location:                   London


The Role

A leading Casino operator is seeking an IT Technician to assist the IT Manager in maintaining a viable infrastructure for a 24hour operation, offering support to users of a wide spectrum of devices and applications within the business and assisting with development projects as required.

Key Responsibilities

  • Providing 1st, 2nd & 3rd line support and escalation of general IT issues throughout the entirety of the business

  • Supporting and encouraging the gaming department to adopt new ways of working through technology

  • Diagnose faults and seek second line assistance in liaison with suppliers and internal IT

  • Provide assistance to members who may be experiencing any IT issues during their visit to the Club

  • Assisting the IT Manager to carry out routine administration service tasks and scheduled maintenance        

  • Improved service levels

  • Assist in moving the gaming results to a paperless solution

  • Reduce interruption to play by minimizing technical failures

Experience & Skills

  • A proactive individual who actively seeks to improve existing processes in place

  • Experience of Active Directory, Windows Server Management, Hyper-V, Network Administration, Cisco switches, Routers, Meraki, Cabling & patching, Microsoft Office, Office 365, SharePoint & Exchange online

  • Administration of VOIP telephone systems & AV Equipment.

  • Exposure to EPOS (Micros Systems a plus) and or gaming software

  • Basic understanding of managing iOS environment including iPads/iPhones, and Android devices using an MDM solution.

  • A self-starter who manages their time effectively

  • Able to take direction but be able to work alone

  • Well presented with strong interpersonal skills

  • Strong written and verbal communication skills


  • MCSE/ MCP desirable


In return you will receive a competitive salary, a very generous benefits package and a friendly, professional and conducive working environment.

To discover more contact Steven Jackson on

(Position Filled) Compliance Assistant - London - £30K

Job Title:        (Position Filled) Compliance Assistant           

Salary:            £30K

Location:       London



The Company

A leading London Casino Operator is seeking a detailed focused Compliance Assistant on a 6-month Fixed term Contract

The Role

  • The Compliance Assistant will support the Compliance Team focusing on the administration duties associated with

  • Onboarding


  • Customer Due Diligence (CDD)

  • Enhanced Due Diligence (EDD)

  • Analysing CDD material provided by clients and considering whether further information is needed to complete the CDD process

  • Ensuring all information is stored and shared in a fully compliant manner


The Candidate

  • You will have at least 3 years’ experience working in a support function within a Compliance team

  • You will have a solid understanding of associated legislative, legal and compliance framework

  • A strong attention to detail

  • Be committed team player with Strong Communication Skills

  • Experience with the gaming industry or over heavily regulated environments a distinct advantage



To discover more contact Steven Jackson on

(Position Filled) Customer Verification Manager - London - £42K Pro Rata

Job Title:                    (Position Filled) Customer Verification Manager

Salary:                        £42K Pro Rata

Location:                   London                                 

The Company

A leading Casino Operator is seeking a Customer Verification Manager for a 6-month Fixed Term Contract.


The Role

  • The primary responsibility of this role is to perform AML/KYC due diligence on new and existing members, financial crime investigations and undertake other related compliance related activity, to help the company secure compliance with relevant law and regulation.


Anti-Money Laundering

  • Undertaking timely, efficient and accurate DD checks of new and existing members, ensuring decisions are fully reasoned and that all supporting documents are maintained

  • Ensuring that DD cases are reviewed within agreed time lines and adhere to strict quality guidelines

  • Performing ongoing monitoring of the company’s customer base, including PEP, Sanction and Negative Media screening and analysing the results to eliminate or confirm matches

  • Overseeing the customer screening programme, addressing potential “matches”, providing clear recommendations as to when a customer’s membership should be terminated

  • Providing accurate input and maintenance of key data which underpins DD, such as legal entity name, address/contact details, type of business in relation to legal entity type, any linked parties to transactions etc.

  • Preparing robust KYC and Player Protection management information for to the management team/Board

  • Communicating professionally and confidently with stakeholders including operational colleagues, gaming managers, cash desk and customer relations

  • Helping to ensure that the work of the KYC team is in line with relevant law/regulation, guidance and best practice


Social Responsibility/Player Protection

  • Working as part of the compliance programme, to monitor customers and identify those who may be vulnerable

  • Raising concerns about relevant customers early, so that the appropriate remedial action may be taken in line with the social responsibility programme


General Compliance

  • Undertaking audit activity to assess adherence to agreed compliance policies and procedures

  • Participating in ad hoc and project work as required e.g. remediation projects, process enhancements etc.


Technical Knowledge

  • At least 2 years proven experience of undertaking KYC analysis

  • Proven experience of undertaking financial crime investigations including, the reporting of SAR’s

  • Proven knowledge of legislation including Money Laundering Regulations, POCA, the Terrorism Act etc.

  • Understanding of key KYC inputs including company balance sheets, financials, annual returns etc.

  • IT literate, confident in using MS Office, in particular Excel and SharePoint

  • AML Certification (completed or in progress) desirable


Required Skills

  • Keen attention to detail

  • Able to work independently, with minimal supervision

  • Able to manage a demanding workload, competing deadliness and to appropriately prioritise urgent work based on regulatory/operational needs

  • Excellent analytical and risk assessment skills

  • Excellent verbal and written communication skills

  • Flexible, adaptable and pragmatic

  • Able to interact with stakeholders at all levels in a professional, service-orientated manner; and to be an ambassador for the compliance programme



To discover more contact Steven Jackson on

(Position Filled) Project Technician - Midlands - £30K

Job Title:               (Position Filled) Project Technician – Nationwide

Salary:                   £30K

Location:               Midlands (National Role)


The Company

  • Due to increased success a leading Gaming Company is seeking a talented Project Technician to join their Gaming Product Support team.

  • The successful candidate will provide service across all UK casinos with regard to installation, re-configuration and de-commissioning of live and electronic gaming products plus ancillary equipment.

  • Do you have experience working within the field of data infrastructure/hardware, or understand management software? If so, we would like to hear from you!

Job Role

  • Assist the Senior Project Technician with installation and re-location of network cabling, switches, cabinets, server racks, live gaming tables and gaming equipment.

  • To service and repair gaming equipment where necessary to the specified company standards.

  • To keep up to date with technological developments in both gaming equipment and the provision of the required data infrastructure.

  • To observe machine accounting and security procedures in the casinos where work is carried out.

  • To anticipate and report areas of security risk to their line manager.

  • To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

  • To adopt a pleasant, professional and positive manner with internal and external customers.

  • To ensure that tools and test equipment are kept in a serviceable condition

  • Understanding on how to install cat5 and cat6 data networks.

Key Skills/ Experience Required

  • To be flexible to the demands of the business with regards to work location.

  • This role involves extensive travel across the UK.

  • To have solid understanding of data infrastructure and the associated hardware.

  • Excellent communication skills over multiply platforms are necessary.

  • Have an understanding on project management software

  • Must have ability to work as an individual and as part of a small team.

To discover more contact Steven Jackson on