Vice President of Table Games - $90K - $110K + Benefits + Bonus

Job Title:                     Vice President of Table Games

Salary:                        $90K - $110K + Benefits + Bonus

 

 

Job Description

  • This position will be responsible for the coordination, administration, and direction of table games operations.
  • The strategic vision for the department and provide leadership and planning for budgets, revenue management, guest service and staffing.

Duties & responsibilities

  • Regularly reports to the Chief Operating Officer any operational, customer, or employee problems of the department.
  • Plans and establishes operational goals, marketing strategies, and budgets to support revenue and maximise profit margins.
  • Develops the department fiscal year budget, capital expenditures for the upcoming year and staffing equivalents
  • Monitors and analyses forecasts, budgets, costs and operating results
  • Ensures high level of guest service, revenue generation, and cost control by effective and efficient scheduling of shifts
  • Partners with Marketing & Guest Services to establish and maintain contact with VIP players; participates in contacting inactive players; and participates in special events
  • Maintains knowledge and application of all written/internal controls and procedures within the department and casino.
  • Assists in the gaming audits and responds accordingly to any noted exceptions.
  • Investigates reports of variances and takes appropriate action in accordance with company and departmental policies and procedures, as necessary.
  • Reviews standard operating procedures to uphold strict adherence to ensure compliance with all local regulations.
  • Directs and manages table games supervisors and managers responsible for the management and support of the table games staff.
  • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
  • Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews
  • Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness.
  • Assists in the planning and implementation of special events for the casino.

Qualifications

  • Bachelor’s degree is preferable
  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
  • Maintain consistent adherence to the Company’s guest service standards
  • Be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
  • Must be able to work varied shifts, including weekends and holidays

Specific Position Requirements

  • 10 years table gaming operations experience in a managerial role required
  • Must demonstrate ability in counselling and developing subordinates.
  • Comprehensive knowledge of table games and all related support technology
  • Demonstrate organisational skills and the ability to coordinate the completion of multiple projects and assignments simultaneously
  • Strong financial acumen relative to business metrics including labour, revenues, budgets, and capital expenditures
  • Critical thinking and decision-making skills
  • Ability to handle a significant number of guests with outstanding guest service skills.
  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines

Remuneration Package/Salary

  • USD 90,000 p.a. (after taxes)
  • Staff benefits
  • 36 calendar days paid vacation per year
  • Relocation allowance
  • Housing allowance
  • Children education allowance
  • Medical insurance
  • One round trip air tickets for home leave per year
  • Discretionary performance-related bonus

 

To discover more contact Steven Jackson on steven@grs-recruit.com

Personal Assistant - Chinese Speaking - Salary Negotiable - London

Job Title:         Personal Assistant - Chinese Speaking

Salary:            Negotiable

Location:        London

 

The Company

  • A very successful and growing On & Offline Gaming Business is searching for an enthusiastic and motivated PA to join their team.
  • You will be responsible for providing PA support to our Leader and Business Clients.
  • This is an exciting opportunity to work in a dynamic environment where no day is like the other and the team is friendly, professional and very fast paced.
  • The ideal candidate will be proactive, forward thinking and adaptable with excellent organizational and communication skills.
  • This role will be extremely varied depending on the Director’s schedule and you will be required to work collaboratively and efficiently to help maximize the best use of her time and expertise.

The Role

  • Provide a high quality administrative, secretarial and organizational support service to the Director and occasionally to Senior members of the team.
  • Acting as a key liaison point between the senior managers and other key parties, setting up meetings as appropriate and maintaining a good communication and professional attitude at any time.
  • Effective diary management, assessing priority of appointments and reallocation as necessary.
  • Providing support for an extensive range of meetings.
  • This will include preparing agendas, pre-meeting briefings and meeting papers, noting action points and following them up.
  • Attending and making arrangements for functions, conferences and ensure the Director is well prepared.
  • Making travel arrangements, booking accommodation and processing Client’s Visa. Occasionally travelling with the Director.
  • Dealing with incoming emails and posts, corresponding on behalf of the Director.
  • Producing/Translating documents, reports and presentations.
  • Responsible for some accounts and budgets.

The Person

To be brilliant in this role you will have/be;

  • Proven experience in a similar Secretarial role support MD/Director level, as well as high external exposure representing the individual.
  • The ability to multitask confidently in a fast-paced environment with your experience of working under pressure and to tight deadline
  • You’ll embrace ambiguity and manage multiple and complex relationships across all levels of the organization
  • A team player with a can-do attitude, and excellent time management skills
  • Keen to work overtime during peak time, during weekends and evenings /to travel at short notice.
  • You will be able to speak Chinese and English fluently.
  • You have the right to work in the UK.

 

To discover more contact Steven Jackson on steven@grs-recruit.com

Affiliate Executive (6 Month Contract) - Salary Negotiable - London

Job Title:                     Affiliate Executive (6 Month Contract)

Location:                    London

Salary:                        Negotiable

 

The Company

A leading Integrated (Online & Offline) Gaming Company is seeking to hire a talented Affiliate Executive to complement and support the existing team in generating UK mobile & online sports betting & casino growth via Affiliate Marketing.

Reporting to the Affiliate Manager, you would be responsible for supporting and developing customer acquisition via 3rd party providers (Affiliates) across the casino and sports portfolio.

The Role

  • Developing & Supporting relationships with igaming affiliates.
  • Researching, activating & managing affiliate accounts for the UK market.
  • Formulating marketing content - both acquisition and retention.
  • Analysis of affiliate performance and their value to the business (ROI).
  • Ensuring all affiliates are remain compliant manner with UKGC legislation at all times.
  • Working with other internal department to integrate new campaigns efficiently and effectively.
  • Assisting in other duties which may arise within the affiliate team

The Requirements

  • A strong understanding of digital and how this is channelled for marketing purposes.
  • Ambitious, hungry to learn/develop a long-term career within digital and the igaming sector.
  • Knowledge of Income Access affiliate platform is a significant benefit.   
  • Knowledge of and a passion for the online gaming and sports betting industry.
  • A team player, being able to work with colleagues across multiple departments and locations.
  • An eye for detail with an analytical rigour for reporting purposes to enhance business relationships
  • Commercially, numerically and data astute.
  • A creative and logical thinker, interesting in problem solving.
  • Strong communication skills at all business levels internally and externally.
  • A self-starter with the ability to thrive in fast paced and pressurised environments.
  • Comprehensive knowledge of programmes especially Excel and Powerpoint and being able to adapt & learn new systems and technology rapidly.

 

To discover more contact Steven Jackson on steven@grs-recruit.com

 

 

IT Manager - £42K – £52K - London

Job Title:                     IT Manager

Salary:                        £42K – £52K

Location:                    London

 

The Company

A leading Land Based Casino operator is seeking a talented and experienced IT Manager to take ultimate responsibility for the following…

Objectives & Goals

  • To carry out your duties to the highest standards of efficiency in accordance with company policies and procedures.
  • Achieve and maintain a good working knowledge of and be able to support the following computer systems:
    • IGS NEON Casino Management System
    • MICROS EPOS System
    • Microsoft Office 365
  • Ensure effective communication is achieved and maintained by you and with colleagues, management and other departments and with external suppliers.

Role Activities

Customer

  • Ensure optimal ‘uptime’ / availability of gaming tables for customers through proactive management of the IT related infrastructure:
    • WiFi network
    • iPads and related Table/Gaming Management Apps
    • Baccarat Shoes
    • Billboard screens and keypad controls
    • Table PC units
    • Network switches and cabling
    • Casino Management System (IGS NEON)
  • Occasionally assist club members and their guests with personal devices or IT issues, such as accessing the guest WiFi network, or web services
  • Support for Internal Customers:
  • Ensure adequate availability of technical support staff
    • Recruitment
    • Training
    • Rostering
    • Assessment of performance
  • Maintain system of logging all IT helpdesk jobs
  • Provide reports of resolution times and trends of related/common issues
  • Maintain in good working order all office PCs and peripheral devices, including printers
  • Ensure photocopier/printer/scanner units are well maintained
  • WiFi network
  • Network switches and cabling
  • Provide assistance to individual users to resolve queries or issues with use of physical equipment, hardware or software

Compliance

  • Ensure compliance with Data Protection Act 2018 / General Data Protection Regulations GDPR (EU)
  • IT Systems Register
  • Maintaining the Data Permeation Map
  • Liaison with the Data Protection Officer (DPO) in line with the following:
    • Subject Access Request Policy and Procedure
    • Data Breach Escalation and Reporting Policy
    • Records Management and Retention Policy
    • Data and Information Classification Policy
    • Data Disposal Policy
    • Privacy Notices (Customer and Employee)
  • Information Asset Register
  • Disaster Recovery / Business Continuity
  • Cyber Essentials Plus
  • Accountable for Data Protection and Information Security Management in line with company policies, including but not limited to:
    • Access Management
    • BYOD Management
    • Password Management
    • Patch Management
    • Anti-Virus Management
    • Vulnerability Management
  • Join accountability with Human Resources for
    • New Starters, Movers and Leavers Policy
    • Clear Desk Policy
    • Acceptable Use Policy
    • Email Policy
    • Social Media Policy
  • Ensure comms room/s are kept clean and tidy, maintain an up-to-date diagram showing locations of physical equipment, cross referenced with IT asset register and physical labels
  • Attend periodic meetings of the Operational Risk Committee and Risk and Controls Group, completing any assigned tasks arising from these meetings in a timely manner and presenting updates concerning Information Governance

Commercial

  • Access Management to IT systems
  • Ensuring the principal IT systems upon which the business depends are fully operational
  • Telephone systems
  • Mobile devices
  • Responsible for compiling and submission of the annual IT CAPEX and OPEX Budgets in line with strategic direction from the CEO and Directors of Gaming and Non-Gaming Operations
  • Management of the CAPEX and OPEX budgets in line with cashflow
  • Supplier Relations / KYV
  • Obtain comparable quotations to ensure optimal value for purchases of software, hardware, services, gaming equipment
  • Attend monthly Heads of Departments and Food & Beverage Meetings to provide an overview of the activities IT department, completing any assigned tasks arising from these meetings in a timely manner.

 

To discover more contact Steven Jackson on steven@grs-recruit.com

Head of AML/KYC - London - £45K - £60K

Job Title:                     Head of AML/KYC

Salary:                        £45K - £60K

Location:                    London

 

Job Purpose

  • Manage the Customer Verification team, and playing a leading role in the creation, implementation and delivery of policy to ensure that (AML), (CTF), (KYC) and Sanctions regulatory requirements are met at the on-boarding stage of new relationships and then continued during in-life management of relationships.
  • Act as the AML and financial crime lead ensuring that all areas of the business are compliant with relevant law and regulation.
  • To engage with staff across the business to ensure they have the skills and knowledge to best protect the business and its customers.
  • To engage with members (as required) to advocate for the policies and procedures adopted to secure compliance.

Key Responsibilities

Policies and procedures

  • Working with the Compliance Director to the creation and implementation of AML, KYC & Sanction rules including those relating to (PEPs)
  • Developing and delivering the financial crime policies and procedures to enable its compliance with regulatory requirements
  • Maintaining processes and procedures for EDD for high risk customers, as agreed with management and the MLRO and ensuring that a clear audit trail is maintained
  • Ensuring that AML, CTF, KYC & Sanctions related policies and procedures are complete, fit for purpose and reviewed annually in liaison with the MLRO

Advisory

  • Working with and advising the compliance director on AML activities, with recommendations or otherwise on the AML status of active customers
  • AML, KYC, CTF, PEP and Sanctions subject matter expert for the business and providing sign off to Customer Risk Assessments (CRA) drafted by the KYC team
  • Ensuring that clear and verified information on application ownership structures, including ultimate beneficial ownership, source of wealth are available and retained for audit & regulatory review purposes
  • Providing AML, KYC, CTF & Sanctions expertise to review new and amended regulation and legislation, to help highlight and implement requirements for the business.
  • Conducting gap analyses and making appropriate recommendation to remediate against AML, KYC, CTF & Sanctions regulatory requirements
  • Ensuring that financial crime intelligence is shared between all parts of the business
  • Liaising with and observing the requirements of the MLRO and supporting team in respect of all AML CDD, PEP and sanctions issues and requirements
  • Overseeing the hotline, to provide operational staff with support (on an exceptional basis) out of hours

Training

  • Developing the KYC team’s investigation skills and AML knowledge where appropriate
  • Preparing and presenting material for staff training and communications in liaison with the MLRO
  • Ensuring that all staff complete regular AML refresher training and that specific staff with higher level needs receive appropriate training

Reporting

  • Preparing all required reports, documentation and accurate management information for the Executive Board and Compliance Committee Meetings on AML, KYC, SARs & Sanctions related management information and reporting
  • Contributing to preparation of the MLRO annual report

Ongoing Monitoring

  • Undertaking daily checks of the KYC team’s work to ensure that decisions are of a consistently high quality and that any remedial actions required are identified and implemented in a timely manner
  • Monitoring and policing completion of all CDD/EDD requirements on approved cases with related conditions precedent
  • Ensuring that on-going alerts such as adverse media, PEP and sanctions hits and persons of special interest are reviewed on a timely basis and appropriate action taken
  • Maintaining, monitoring and executing periodic reviews to ensure that AML policies and controls are being observed
  • Reviewing business performance against SLAs, reporting non-compliance and devising and executing corrective action

Investigations

  • Leading the business with all AML, KYC, CTF & Sanctions related enquiries, including advising on the requirements of the appropriate regulatory regimes and resolving case related enquiries
  • Assisting with internal investigations in relation to SARs and implementing the AML compliance frameworks

Line Management

  • Manage the KYC team, ensuring all tasks, duties and responsibilities are handled in a timely, professional, accurate manner and consistently high quality manner
  • Continuous development for less experienced members of the team on financial crime and keeping oversight of the investigations and reviewing the worked cases

Risk Management

  • Using AML knowledge and experience to ensure the business is better protected from customers using the proceeds of crime
  • Liaison with staff across the business on AML, KYC, CTF and Sanctions related matters and establishing close working relationship with the KYC team
  • Building and maintaining strong relationships across the sector with external partners
  • Providing the business and its senior management with guidance and advice related to financial crime regulatory requirements
  • Using a risk based approach to review the AML and general Financial Crime risk landscape, governance and controls framework and report on and implement improvements with the agreement of the MLRO
  • Delivering the clearance of audit, operational risk and compliance related AML, KYC, CTF & Sanctions issues
  • Maintaining appropriate contacts at peer organisations through attendance at industry events
  • Horizon scanning for changes in regulation and legislation which will have an impact on business operations
  • Facilitating review and update of risk appetite in respect of AML, KYC, CTF & Sanctions

Knowledge/Experience:

  • A minimum of 5 years’ experience in a compliance/financial investigatory role
  • Detailed knowledge of the UK AML, KYC, CTF & Sanctions (and where applicable, overseas) regulatory regime and requirements
  • Knowledge of SAR’s and law enforcement requirements
  • Experience of dealing with and identifying money laundering techniques and its associated crimes
  • Experience of undertaking and leading financial crime investigations
  • Enhanced knowledge of AML, CTF and Tax evasion
  • Knowledge of overseas AML high risk and non-equivalent countries and territories
  • Practical knowledge and experience of commonly deployed anti money laundering systems
  • Knowledge and experience of drafting AML, KYC, CTF & Sanctions policies and procedures
  • Knowledge and experience of analysing information provided in support of CRAs and providing approval of such

Qualifications:

  • AML Investigator (completed or in progress) desirable.
  • Financial intelligence officer or similar (completed or in progress) desirable.
  • PML (from the Gambling Commission) holder desirable

Key competencies:

  • Excellent written and oral communication skills
  • Confident interacting with staff at all levels of the business up to senior management level and providing appropriate level of constructive challenge to information provided for assessment
  • Able to advocate for the AML/KYC risk approach adopted when dealing with members
  • Excellent data analysis skills
  • Ability to prioritise tasks, deliver to a consistently high standard while managing competing deadlines, proactive problem solver
  • Customer focused and risk aware

 

To discover more contact Steven Jackson on steven@grs-recruit.com