Job Title:        (Position Filled) Field Service Engineer
Location:        West London

The Company
A leading manufacturer and supplier of Gaming Machines (AWP’s & SWP’s) is seeking a Field Service Engineer / Technician to take responsibility for the servicing, maintenance and repair of their Electronic Gaming Equipment.

Role Purpose

  • To travel to sites in order to repair and maintain machines.
  • To perform servicing of machines as per the maintenance schedule.
  • To represent the company in a professional manner at all times

Machine Management

  • To carry out servicing and maintenance on all machines to a very high standard.
  • To repair all faults, of possible, as per the Service Level Agreement.
  • To notify your Manager of any and all faults that you are not able to repair.
  • To contact Central Stores for the ordering of any new parts required.
  • To take responsibility for your development of product and machine knowledge with the ultimate goal of becoming an expert.
  • To ensure all machines meet the required standards as per the Service Level Agreement.
  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.
  • To undertake PAT testing, of all portable appliances, as per the SLA.
  • To meet and exceed targets for:
  • Servicing
  • Presentation
  • Mech, Glass and Reel Cleaning.
  • To undertake machine moves to company standards and with limited disruption to the customer.

Customer Service

  • To be friendly and interactive with all customers you have contact with.
  • Where appropriate, provide help, assistance and on playing the machines.
  • To field in a professional manner any customer’s comments and complaints.


  • Ensure the company policies and procedures are adhered to consistently.
  • Effectively implement, on a day-to-day basis, the Health & Safety and Social Responsibility training you have been given.
  • To be aware of and follow all legal and company policies and procedures as instructed.
  • Ensure Protection of the Company’s Licensing Obligations / Objectives.